Service Request Ticket

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Jan 11, 2016 12:35 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20140130 (opens in a new window)	Bldg/Room	HL 203
	Service Tag	1P7TS12	Description	Dell Wyse P25 Zero Client with 32MB Flash/512MB
	Serial No.	1P7TS12	Location	HL203 Study Room
	CPU	Teradici TERA2321 PCoIP
	OS	Unknown	Software	Microsoft Office Pro Plus 2013 from P0095097, Microsoft VDA subscription from P0095097, VMWare View Premier with Maint from P0095097
	Wired NIC	00:80:64:CC:B0:7F

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Feb 04, 2016 10:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Feb 04, 2016 10:28 AM	The VDI stations and Kiosks are all back up. Dave M created the Pool last night, and I verified them this morning.	Add Attachment
Kyle Arthenayake	Feb 01, 2016 02:28 PM	Task reassigned to John Rushing.	Add Attachment
Kyle Arthenayake	Feb 01, 2016 02:28 PM	having similar issues again 2/1/16	Add Attachment Public
Kyle Arthenayake	Feb 01, 2016 02:27 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Babatunde Idahor	Jan 11, 2016 01:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Jan 11, 2016 01:35 PM	The VDI at HL203 is fixed.	Add Attachment
Babatunde Idahor	Jan 11, 2016 01:03 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Kyle Arthenayake	Jan 11, 2016 12:35 PM	VDI computer can not connect to the server.Screen will turn on and then off immediately. This unit is in one of the study rooms in the Library.	Add Attachment Public