Service Request Ticket - # 59070

Service Request Information

CONTACT Name Singson, Beeb   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 11, 2016 02:35 PM
Department Natural Science Division Phone 89274
Location Email singsonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130206[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 28KN8Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091562

Wired NIC B8:CA:3A:8A:DE:16


TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

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Entered by Date Memo
Babatunde Idahor Jan 15, 2016 03:38 PM
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Jan 15, 2016 03:38 PM
Windows update complete.
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Babatunde Idahor Jan 15, 2016 12:12 PM
Completed the checklist but still running windows 
update on both machines.Not done yet.
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Babatunde Idahor Jan 14, 2016 03:07 PM
Imaging both 20130206[Edit Inv] and 20130203[Edit Inv].
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Babatunde Idahor Jan 14, 2016 02:16 PM
Task reassigned to Babatunde Idahor.
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Dave McEvilly Jan 13, 2016 04:57 PM
Task reassigned to UCS Tech.
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Dave McEvilly Jan 13, 2016 04:57 PM
Re-image
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Babatunde Idahor Jan 13, 2016 12:12 PM
Task reassigned to Davy Boy McEvilly.
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Babatunde Idahor Jan 13, 2016 12:08 PM
Looked over both machine and notice some errors 
exist on the event logs - which indicate some 
services were failing prior to the clash. There 
are no indications on the event viewer that 
show any errors on the logs. 
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error.xlsx
Babatunde Idahor Jan 13, 2016 11:23 AM
Task reassigned to Babatunde Idahor.
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Ruby Tidwell Jan 13, 2016 08:07 AM
Just kidding, it's open until 1 and all day 
tomorrow
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Book1.xlsx
Ruby Tidwell Jan 13, 2016 08:04 AM
Room is open today 1-5 and all day tomorrow.
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Ruby Tidwell Jan 12, 2016 03:55 PM
Task reassigned to UCS Tech.
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Ruby Tidwell Jan 12, 2016 03:55 PM
Task reassigned to UCS Tech.
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Ruby Tidwell Jan 12, 2016 03:55 PM
I went back into the lab, and there are at least 
two stations having issues still.  Needs further 
investigation.
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Ruby Tidwell Jan 11, 2016 03:27 PM
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Jan 11, 2016 03:27 PM
Both 20130206[Edit Inv] and 20130203[Edit Inv] had the same problem
and could not find hard drive.  Power cycled both
and started without a problem.
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Ruby Tidwell Jan 11, 2016 03:10 PM
Task reassigned to Ruby Tidwell.
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Kyle Arthenayake Jan 11, 2016 02:35 PM
Computer went to a blue screen and crashed.
Computer is NS 017 
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