Service Request Ticket - # 59073

Service Request Information

CONTACT Name Freymuth, Dirk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 11, 2016 04:19 PM
Department Creative Arts/Music Phone 88874
Location Email freymutd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120828[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Mac Pro Two 2.40GHz 6-Core Intel Xeon #Z0P2
Serial No. C07KK07PF4MH Location PDr

CPU Two 2.4GHz Quad-Core Intel Xeon ¿Westmere¿


OS MAC OS X 10.8 (Mountain Lion) Software MS Office for MAC 2011 from P0089716, TRANSFER THESE TITLES to W#20160829 SR63375 APR2017: AVID Pro Tools v9 from P0080799 TRANSFERRED from W#20101341 & UPGRADED to Pro Tools 11 from VISA2013003741 SEPT2013, Logic Pro X from Music Licenses P0095256

Wired NIC 40:6C:8F:BD:32:60


Wired NIC 40:6C:8F:BD:39:9A


Wireless NIC A8:96:A8:F1:F1:1C


Bluetooth NIC 8C:2D:AA:2C:61:C2

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Jan 14, 2016 12:55 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Jan 14, 2016 12:55 PM 
Izotope is profile based, and they have a local 
account set up to handle that.  The local 
account was missing all of the presets.  Copied 
all the presets from Dirk's account into the 
local account successfully.
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Ruby Tidwell Jan 12, 2016 10:53 AM 
See also SR 58324
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Jessie Bergantinos Jan 11, 2016 04:19 PM 
Using a software by Izotope, students are unable
to see files that the Professor can see.  He has
his own folder as well as an open folder that the
students have access too.  He would like the
students to be able to access this as well.  He
thinks it might be an OS issue or restricted
access. Available Thursday at 12:30pm.
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