Service Request Ticket

Service Request Information

CONTACT	Name	Horsey, Rip	Date	Jan 12, 2016 02:16 PM
	Department	Campus Recreation/HWC	Phone	89535
	Location		Email	horseyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100678 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GW92CP1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 license from P0079117 installed as Office Pro Plus 2007. VSI_RecTrac client
	Wired NIC	BC:30:5B:D4:AB:A4

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Feb 16, 2016 10:45 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Feb 01, 2016 09:08 AM	Setup and test scheduled for Feb 5th at 9am.	Add Attachment
John Rushing	Jan 28, 2016 08:29 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Jan 28, 2016 08:29 AM	emailed Rip on Delivery time and to test the system.	Add Attachment
John Rushing	Jan 20, 2016 09:19 AM	I ran windows updates, browser updates, flash updates. I installed the VSI client and TeamViewer 10.	Add Attachment
Katie Halvorson	Jan 12, 2016 02:28 PM	Task reassigned to John Rushing.	Add Attachment
Katie Halvorson	Jan 12, 2016 02:28 PM	Rip dropped off the machine and it sitting on your desk with some notes	Add Attachment
Katie Halvorson	Jan 12, 2016 02:16 PM	**This is an email** Please update computer 20100678 with all the Windows Updates and mirror the programs on computer 20100682 (HWC Front Desk access control computer). Thank you. Our time frame is some time during January if possible. Thank you.	Add Attachment