Service Request Ticket

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Service Request Information

CONTACT	Name	Thew, Denise	Date	Jan 12, 2016 02:28 PM
	Department	Deaf Studies and Professional Studies	Phone	89341
	Location		Email	thewd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150250 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Air 13.3 #Z0RJ
	Serial No.	C1MR21TPG944	Location	PDR
	CPU	Intel Core i7(2.2GHz dual-core , 4MB L3 cache)
	OS	MAC OS X 10.16 or 11.x (Big Sur)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APRIL2018- shared license with desktop W#20141302; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009793 OCT2019;
	Wireless NIC	A4:D1:8C:D1:FB:06
	Bluetooth NIC	A4:D1:8C:D1:FB:07

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Jan 25, 2016 03:59 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Babatunde Idahor	Jan 25, 2016 03:59 PM	She has access to her drives.	Add Attachment
Babatunde Idahor	Jan 25, 2016 03:37 PM	Machine has been set-up. I delivered the external HDD and Apple external CD-ROM. Also, re-added all the drivers and printers.	Add Attachment
Megan Thibeault	Jan 25, 2016 09:08 AM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Jan 22, 2016 03:35 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Jan 22, 2016 03:35 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Jan 22, 2016 03:34 PM	**This is an email** Hi Megan, I will be leaving my office shortly. Monday after 1PM will be a good time since I'll be in my office. Will that work?	Add Attachment
Megan Thibeault	Jan 22, 2016 03:05 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Jan 22, 2016 03:05 PM	Status changed from (6) Ready to Deliver to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jan 22, 2016 03:05 PM	**This is an email** Denise, We have your new MacBook Air ready for you. When would be a good time for a tech to deliver and setup this laptop for you? Thanks, Megan	Add Attachment
Ruby Tidwell	Jan 21, 2016 12:30 PM	I'll update our email template to be more flexible	Add Attachment
Tricia Flaherty	Jan 21, 2016 11:21 AM	Ranjit, This is not replacing anything exsisting. It is a new laptop for her, she was afraid you were gonna take her desktop iMac away ;) I told them you were not and it was probably a misunderstanding in how you worded the email to her. Not all New Equip Setups are replacements and in this case it is not. I try to let you know in the SR text if it is a replacement for older equipment	Add Attachment
Ranjit Kayastha	Jan 20, 2016 11:57 AM	**This is an email** Hello, We have your new Mac book Air ready to be delivered and set up. To prepare, if you have an existing station, please ensure that you move all of your files from your current machine onto your H: drive or otherwise back them up. Anything left on an old machine will not be accessible from your new one. If you have any questions or need help backing up your data, please email me back or call our office at 8-8925. Once that is complete, we can set up your new equipment for you. Please let us know your availability for the next few business days so that we can schedule a time to set it up with you. Thank you and have a wonderful day, Ranjit UCS Tech	Add Attachment
Ruby Tidwell	Jan 20, 2016 09:18 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Jan 20, 2016 09:18 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ruby Tidwell	Jan 20, 2016 08:18 AM	Performed standard setup. Dyl, please put the MacBook back on the shelf and contact Denise to let her know this is ready. Thanks.	Add Attachment
Dyl Karbia	Jan 13, 2016 08:25 AM	Task reassigned to Dyl Karbia.	Add Attachment
Sarah Pettigrew	Jan 12, 2016 02:28 PM	NEW EQUIP SETUP: A MacBook Air needs to be setup and delivered to Denise Thew in ED 234. The WOU # of the laptop is 20150250. There is also a USB SuperDrive and an external hard drive that need to be delivered with the laptop. The new equipment is on the counter across from the storage shelves in ITC 008.	Add Attachment