Service Request Ticket

Service Request Information

CONTACT	Name	McMahan, Ethan	Date	Jan 13, 2016 10:46 AM
	Department	Behavioral Sciences Division	Phone	88634
	Location		Email	mcmahane@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140867 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	JXB4C42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	JXB4C42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D8:B0:7E

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Jan 19, 2016 10:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Jan 19, 2016 10:10 AM	Delivered and set up; updated inventory. He mentioned that the old station had some special software. He is going to review what they still need and email us in a few days about that.	Add Attachment
Megan Thibeault	Jan 15, 2016 05:03 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Megan Thibeault	Jan 15, 2016 05:01 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Jan 15, 2016 05:01 PM	Moved in AD	Add Attachment
Babatunde Idahor	Jan 15, 2016 05:00 PM	Task reassigned to Megan Eichler.	Add Attachment
Babatunde Idahor	Jan 15, 2016 04:59 PM	Windows update is complete.	Add Attachment
Babatunde Idahor	Jan 15, 2016 04:11 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Ruby Tidwell	Jan 15, 2016 12:31 PM	Just needs Windows updates (installing now)	Add Attachment
Ruby Tidwell	Jan 14, 2016 03:09 PM	Started image	Add Attachment
Sarah Pettigrew	Jan 13, 2016 10:46 AM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Ethan McMahan in TODD 312. The WOU # of the new computer is 20140867 and the new monitor is 20140746. The WOU # of the old computer is 20101393 and the old monitor is 20101394. Linda Kunze (ext. 88344) can also be contacted for setup and delivery info. The new equipment is on the GFA shelf in the hallway.	Add Attachment