Service Request Ticket - # 59101

Service Request Information

CONTACT Name Plasker, Shandelle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 13, 2016 11:31 AM
Department University Computing Solutions Phone 14018
Location Email peppers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20110551[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 5200TN Printer #Q7545A#ABA
Serial No. CNGXB27730 Location PDR

Model Q7545A Hostname itc103.wou.edu
Notes Printer MAINT: HP 120 Volt PM Maintenance Kit #Q7543-67909 VISA2015005035 SR#59101 JAN2016 IP:140.211.114.42 Ink/Toner Refill

Wired NIC 2C:27:D7:12:C0:94

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

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Entered by Date Memo
Shandelle Plasker Jan 28, 2016 08:53 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Jan 28, 2016 08:53 AM 
The printer is back in ITC 103. I test printed
from one of the iMac's in there and it printed great.
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Shandelle Plasker Jan 27, 2016 02:56 PM 
Checked all the sensors and nothing seemed out of
place. I then took the printer apart and cleaned
it out and then I messed with the paper setting
that is located on the paper tray. The printer
stopped jamming. Not sure if it was what I did or
if it was just stubborn.

I will be taking the printer back to ITC 103
tomorrow first thing in the morning when there are
know classes in session.
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Shandelle Plasker Jan 26, 2016 01:13 PM 
I replaced the maintenance kit and tone cartridge
and the printer is still jamming. I have ran a few
trouble shoots and have researched this issue and
it may be a bad sensor. Still researching.
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Shandelle Plasker Jan 19, 2016 05:14 PM 
Installed maintenance kit and Toner cartridge. The
printer is still jamming every time you print to
it and it seems as though the jam is coming from
the fuser. Not sure if we ordered a bad fuser but
Im testing more.
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Shandelle Plasker Jan 13, 2016 11:31 AM 
The printer in ITC 103 needs a new maintenance 
kit and toner Cartridge.

I have ordered the maint kit.
Order number:8939

Megan has ordered the toner cartridge for me.
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