Service Request Ticket - # 59107

Service Request Information

CONTACT Name Schoenfeld, William   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 13, 2016 02:03 PM
Department Natural Science/ Earth and Physical Science Phone 88165
Location Email schoenfeldw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100849[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 5S2RDQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0079888 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:D8:C5:C1

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Jan 15, 2016 03:52 PM 
Machines were replaced with a wired keyboard and 
mouse.
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Babatunde Idahor Jan 15, 2016 03:51 PM 
The wireless keyboard and mouse with wou# 
20100851[Edit Inv]. returned to the office because the usb 
connector is missing.
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Babatunde Idahor Jan 13, 2016 05:10 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Jan 13, 2016 05:10 PM 
So, I figured out there is a  missing usb for the 
keyboard and mouse with wou# 20100851[Edit Inv].Also, fixed 
the other machine with wou# 20100849[Edit Inv] it working 
now.
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Babatunde Idahor Jan 13, 2016 03:18 PM 
Task reassigned to Babatunde Idahor.
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Megan Thibeault Jan 13, 2016 02:03 PM 
anytime today.
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Megan Thibeault Jan 13, 2016 02:03 PM 
Computer continues to go into power save mode.
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