Service Request Ticket

Service Request Information

CONTACT	Name	Rupp, Chris	Date	Jan 14, 2016 08:57 AM
	Department	Bookstore	Phone	88661
	Location		Email	ruppc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091106 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5BT3SL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	5BT3SL1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957
	Wired NIC	B8:AC:6F:83:0E:C7

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Jan 14, 2016 03:15 PM	Done	Add Attachment
Ranjit Kayastha	Jan 14, 2016 03:15 PM	I updated her Internet Explorer, Java, Silverlight, Firefox and all the other Windows update. But she has a problem with TAonline it was asking for Unable to connect to printer client. I was working on this issue all day. I told her to send an email to the customer service and we got an email and I was working about it, couldn't solve. came back to the office, find out the solution, went there they solved it themsleves	Add Attachment
Katie Halvorson	Jan 14, 2016 03:00 PM	Task reassigned to Self Resolved.	Add Attachment
Katie Halvorson	Jan 14, 2016 03:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Jan 14, 2016 03:00 PM	She called and said that it seems to be working now and to close the ticket.	Add Attachment
Ranjit Kayastha	Jan 14, 2016 09:14 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Jessie Bergantinos	Jan 14, 2016 08:57 AM	She needs to run some updates on her computer but she does not have admin rights.	Add Attachment