Service Request Ticket - # 59113

Service Request Information

CONTACT Name Witwer, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 14, 2016 10:37 AM
Department Business/Economics Division Phone 88421
Location Email witwerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20150226[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag HC7YD72 Description Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
Serial No. hc7yd72 Location Loaner Shelf

CPU Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)


OS Windows 10 Enterprise 64bit Software Microsoft Desktop Ed license XXXX2015004715

Wired NIC F8:CA:B8:2E:51:D2


Wireless NIC 18:5E:0F:66:64:2B


Bluetooth NIC 18:5E:0F:66:64:2F


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public

Entered by Date Memo
Ruby Tidwell Feb 01, 2016 11:47 AM
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Feb 01, 2016 11:47 AM
Driver issue.  Installed driver, restarted, & 
tested successfully.
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Ruby Tidwell Feb 01, 2016 11:32 AM
Task reassigned to Ruby Tidwell.
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Katie Halvorson Feb 01, 2016 09:03 AM
Task reassigned to UCS Tech.
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Katie Halvorson Feb 01, 2016 09:03 AM
Task reassigned to UCS Tech.
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Katie Halvorson Feb 01, 2016 09:03 AM
USB drive has not been working since the computer
was delivered.  They have tried multiple things
and it isn't seeing it.
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Ruby Tidwell Jan 21, 2016 01:24 PM
Status changed from (2) Scheduled to (5) Completed
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Ruby Tidwell Jan 21, 2016 01:22 PM
Updated inventory
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Ruby Tidwell Jan 21, 2016 01:17 PM
Delivered laptop and brought back 20091434[Edit Inv]
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Ruby Tidwell Jan 19, 2016 01:28 PM
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Jan 19, 2016 01:28 PM
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Jan 19, 2016 01:28 PM
Called Kathy & scheduled for 1 on Thursday
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Ruby Tidwell Jan 19, 2016 01:24 PM
****This is an email****

Hi Ruby,
There is a faculty member who needs to use the 
laptop this afternoon, so I think we should 
wait on the switch until tomorrow or later in 
the week.  After today, I am available from 8-5 
except over the lunch hour for the switch.  
Please let me know the day and approximate time 
that works for you.
Thanks,
Kathy Witwer
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Ruby Tidwell Jan 15, 2016 11:52 AM
Task reassigned to UCS Tech.
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Ruby Tidwell Jan 15, 2016 11:52 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell Jan 15, 2016 11:52 AM
Moved in AD
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Ruby Tidwell Jan 15, 2016 11:42 AM
Eviews installed, specified admins added, setup 
performed
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Ruby Tidwell Jan 15, 2016 10:28 AM
John Leadley called back and said that he needs 
Eviews on the new machine
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Ruby Tidwell Jan 14, 2016 03:22 PM
Bound to domain - still needs all other setup
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Ruby Tidwell Jan 14, 2016 02:55 PM
Left VM for John Leadley asking about software
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Ruby Tidwell Jan 14, 2016 02:48 PM
Started image.  It's at my desk.
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Tricia Flaherty Jan 14, 2016 10:43 AM
laptop is on New Equipment shelf in ITC008 with
GFA setup form
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Tricia Flaherty Jan 14, 2016 10:37 AM
W#20150226[Edit Inv] will be replacing laptop W#20091434[Edit Inv] for
Business/Econ Division and Kathy Witwer is the
contact.  They need to use a laptop for a meeting
on Tuesday so they wither need the replacement
done Before Tuesday Jan 19th or After.  She has
asked that John Leadley and Zenon Zygmont be made
Admins on the laptop as they are frequent users.
John Leadley may have some specific software
titles that need to be transferred to this laptop
so please try to discuss that with him and read
the old SR#40574 for some details.  I am just not
sure it is still needed.  
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