Service Request Ticket

Service Request Information

CONTACT	Name	McGlade, Michael	Date	Jan 14, 2016 11:06 AM
	Department	Social Science	Phone	88381
	Location		Email	mcgladm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140480 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2N87L32	Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	2n87l32	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from Microsoft Desktop Ed license P0096073; TRANSFER TO W#20190237 JAN2020: Illuminance UV Recorder Win ver1.0.9(E) VISA2016006391 T:\1. Drivers\UV_Recorder\Illuminance_UV_Temp&Humidity_Data_Logger\TR-74Ui
	Wired NIC	34:E6:D7:2F:75:56
	Wireless NIC	60:57:18:6C:B4:98
	Bluetooth NIC	60:57:18:6C:B4:9C

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Jan 14, 2016 02:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Jan 14, 2016 02:15 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Babatunde Idahor	Jan 14, 2016 02:14 PM	Closing the task.	Add Attachment
Babatunde Idahor	Jan 14, 2016 02:14 PM	Michael initially had a problem accessing a specific doc on his P: drive.Also, some of his students had the same problem too. But, the issue seems to have rectified itself.We tried to simulate the problem - but we couldn't because everything is working fine now.	Add Attachment
Jessie Bergantinos	Jan 14, 2016 11:06 AM	Public html files that he saves on his computer do not always show up when entering his URL into a browser. This will be problematic when his students try to access these files. Sometimes they show up, sometimes they do not.	Add Attachment