Service Request Ticket - # 59117

Service Request Information

CONTACT Name Hill, Shirley   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 14, 2016 12:20 PM
Department Student Health & Counseling Center Phone 88313
Location Email hillsv@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120621[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6430s 2.9GHz, 4M cache
Serial No. 4txwbw1 Location PDR

CPU Intel Core i7-3520M Processor (2.9GHz, 4M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088432 downgraded to Pro Plus 2007

Wired NIC B8:CA:3A:C3:6E:A7


Wireless NIC 84:3A:4B:17:FC:43


Bluetooth NIC 20:16:D8:94:21:19

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jan 15, 2016 01:31 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Jan 15, 2016 01:31 PM 
Removed everything Dyl did, drivers and the setup.

Did a complete fresh setup because the one he did
did not match and was not working.

It's just need the registration, they said they
will find out and call us.

Installed the printer software from the DVD
and downloaded the driver from Internet. Did a
test print. Working. 


DONE!
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Dyl Karbia Jan 15, 2016 10:26 AM 
Task reassigned to Ranjit Kayastha.
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Dyl Karbia Jan 15, 2016 10:26 AM 
Please check with the user at 1:00pm. I did
installed the driver but we never had the time to
do a test print. You can download a new one from
the company website if it doesn't work.
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Megan Thibeault Jan 14, 2016 04:14 PM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Jan 14, 2016 03:26 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Katie Halvorson Jan 14, 2016 03:26 PM 
She needs this fixed so she can make labels for
samples that have to be taken to the lab at 5 today.
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Katie Halvorson Jan 14, 2016 12:20 PM 
Trying to hook up there Dymo label printer to the
computer.  They have it plugged in but nothing is
working.

Label printer-20090364[Edit Inv]

She takes lunch 1-2 otherwise will be available
till 445 today.
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