Service Request Ticket - # 59118

Service Request Information

CONTACT Name Ayer, Lyn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 14, 2016 02:19 PM
Department Phone 88328
Location Email ayerl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20150242[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5KWV282 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 5KWV282 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2015004715

Wired NIC 64:00:6A:83:8D:AC


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public

Entered by Date Memo
Ruby Tidwell Feb 18, 2016 01:02 PM
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Feb 18, 2016 01:02 PM
Dropped off
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Ruby Tidwell Feb 18, 2016 12:43 PM
She is in all afternoon
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Ruby Tidwell Feb 18, 2016 12:40 PM
Set up and left VM to Dawn Brown to drop off 
machine
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Ruby Tidwell Feb 17, 2016 08:27 AM
Started image
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Ruby Tidwell Feb 17, 2016 07:56 AM
Task reassigned to Ruby Tidwell.
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Jessie Bergantinos Feb 12, 2016 01:05 PM
Lyn called back saying she already has her
computer set up.  The old computer is supposed to
go to Dawn Brown.
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Jonathan Yoshikawa Feb 12, 2016 12:05 PM
Task reassigned to UCS Tech.
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Jonathan Yoshikawa Feb 12, 2016 12:00 PM
left VM to schedule setup time 
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Jonathan Yoshikawa Feb 12, 2016 11:29 AM
Task reassigned to Jonathan Yoshikawa.
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Ranjit Kayastha Feb 05, 2016 02:55 PM
Status changed from (1) Pending to (4) On Hold
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Ranjit Kayastha Feb 05, 2016 02:54 PM
Status changed from (4) On Hold to (1) Pending
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Ranjit Kayastha Feb 05, 2016 02:54 PM
Status changed from (4) On Hold to (1) Pending
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Ranjit Kayastha Feb 05, 2016 02:54 PM
the computer is below the stand up desk with the note.
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image.jpeg
Megan Thibeault Feb 04, 2016 12:43 PM
Status changed from (1) Pending to (4) On Hold
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Ranjit Kayastha Feb 03, 2016 04:10 PM
Called Dawn Brown, and told her the computer will
be here in our office for two weeks. I will image
it after 2 weeks and give it back to her. 
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Katie Halvorson Feb 03, 2016 01:29 PM
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Feb 03, 2016 01:29 PM
Hello,

UCS installed  WOU20150242 this morning for Lyn
Ayer.  The tech took the old one, #20110620[Edit Inv]. 
Could you bring the old one back to my office,
TH103?  I'd like to hang on to it for a couple
weeks, then re-image it and reassign it to staff
or a student worker at TRI.

Thank you,

Dawn Brown
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Ranjit Kayastha Feb 03, 2016 11:55 AM
Status changed from (2) Scheduled to (5) Completed
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Ranjit Kayastha Feb 03, 2016 11:55 AM
Did the delivery, set the computer and updated the
inventory too.

Gave her admin rights, installed printers,
installed file maker pro 13,drop box and she wants
some more languages added I added that too.

DONE
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Megan Thibeault Feb 03, 2016 08:40 AM
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Feb 03, 2016 08:40 AM
Can you do this today?
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Babatunde Idahor Feb 01, 2016 12:42 PM
Wednesday, Feb  3rd  10:30 a.m.
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Babatunde Idahor Feb 01, 2016 11:11 AM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Babatunde Idahor Feb 01, 2016 11:10 AM
***** Incoming e-mail*****

Hello:
I would need to talk to you when you deliver 
the machine -- and have you install some 
additional software BEFORE you take the old one 
away.  I will be available on Wednesday, Feb 
3rd  10:30 a.m. in my office.   Thanks.
Lyn
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Shina Oladiti Jan 29, 2016 10:24 AM
Task reassigned to UCS Tech.
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Shina Oladiti Jan 29, 2016 08:34 AM
Task reassigned to Adeshina Oladiti.
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Shina Oladiti Jan 29, 2016 08:34 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Shina Oladiti Jan 29, 2016 08:34 AM
Updates is done, and it is ready to be delivered.
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Ruby Tidwell Jan 28, 2016 03:18 PM
Finished prep; running updates now
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Ruby Tidwell Jan 28, 2016 12:28 PM
Task reassigned to New Equip. Setup.
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Ruby Tidwell Jan 28, 2016 12:28 PM
Looks like Shina started prep
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Babatunde Idahor Jan 27, 2016 12:26 PM
Task reassigned to Ruby Tidwell.
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Babatunde Idahor Jan 27, 2016 12:26 PM
@Ruby: Currently, running the image on the 
machine. You have to use the windows virtual 
keyboard to navigate through the machine. 
Also,you can go ahead and join the machine to 
the domain , and complete the other task.
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Katie Halvorson Jan 26, 2016 03:25 PM
503-837-0093

She got a vm but couldn't hear it.  Call back at
this number listed above.
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Ruby Tidwell Jan 26, 2016 02:48 PM
Task reassigned to Babatunde Idahor.
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Ruby Tidwell Jan 26, 2016 02:48 PM
Feel free to assign back to me; I just wanted to 
make sure you saw this
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Ruby Tidwell Jan 26, 2016 02:46 PM
Just kidding - this one is having the issue 
where mouse and keyboard are not responsive on 
first imaging screen (select which image to 
deploy)

Tunde, did you find a fix for this?  If so, can 
you tell me how you got around this at this 
point?
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Ruby Tidwell Jan 26, 2016 02:31 PM
Started image
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Sarah Pettigrew Jan 14, 2016 02:19 PM
NEW EQUIP SETUP: A Dell computer needs to be setup and delivered 
to Lyn Ayer in TODD 234. The WOU # of the computer is 20150242[Edit Inv]. 
The new equipment is on the counter across from the storage 
shelves in ITC 008.
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