Service Request Ticket - # 59134

Service Request Information

CONTACT Name Campbell, Darla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2016 08:29 AM
Department College of Education Phone 88788
Location Email campbelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131019[Edit Inv] (opens in a new window) Bldg/Room WUC
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. the iMacD25MR20YF8J7 Location Student worker #1

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155; Adobe CC* NAMED user SEPT2017

Wired NIC 68:5B:35:D4:23:6D


Wireless NIC 88:63:DF:8C:0D:91


Bluetooth NIC 88:63:DF:8C:0D:92

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Jan 19, 2016 02:07 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Jan 19, 2016 02:07 PM 
Returned imaged iMac to 114B & configured local 
printer
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Ruby Tidwell Jan 19, 2016 01:22 PM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Jan 19, 2016 10:38 AM 
Picked up 20131019[Edit Inv] and began JAMF -- it is at the 
back station near Paul with a sticky note
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Megan Thibeault Jan 19, 2016 08:29 AM 
**NOTE** 

This task is only for W20131019

Other W# has its own task.
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Megan Thibeault Jan 19, 2016 08:29 AM 
****This is an email****
Good Morning~

We have two computers that need to be reset for 
new users.

Mac #20131019[Edit Inv] was assigned to Bill Hamlin, he 
is no longer in this position, can you please 
wipe this clean and make it ready for a new 
employee?  It is located in Ed #114B.

PC#20101152[Edit Inv] was assigned to Kris Dalton, who 
just retired.  Since this model is due for 
replacement with GFA funds, can you please pick 
it up and replace it with a new PC model?  It 
is located in Ed #202.

Thanks,

Darla
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