Service Request Ticket - # 59135

Service Request Ticket - # 59135

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Service Request Information

CONTACT	Name	Campbell, Darla	Date	Jan 19, 2016 08:31 AM
	Department	College of Education	Phone	88788
	Location		Email	campbelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140868 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	JXB1KM1	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	JXB1KM1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:69:20

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Jan 26, 2016 02:02 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Ruby Tidwell	Jan 26, 2016 02:02 PM	Delivered and set up; updated inventory	Add Attachment
Ruby Tidwell	Jan 26, 2016 01:04 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Jan 26, 2016 09:04 AM	**This is an email** I'm here Monday - Friday, anytime is fine, the old workstation is ready to go. Thanks, Darla	Add Attachment
Ruby Tidwell	Jan 26, 2016 08:37 AM	Sent email for availability	Add Attachment
Ruby Tidwell	Jan 26, 2016 08:26 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Jan 26, 2016 08:26 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ruby Tidwell	Jan 26, 2016 08:26 AM	Moved in AD	Add Attachment
Ruby Tidwell	Jan 26, 2016 08:24 AM	Finished setup; back on shelf	Add Attachment
Ruby Tidwell	Jan 25, 2016 03:04 PM	Started image	Add Attachment
Sarah Pettigrew	Jan 20, 2016 10:58 AM	Task reassigned to New Equip. Setup.	Add Attachment
Sarah Pettigrew	Jan 20, 2016 10:58 AM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to ED 202 for use as the front desk station. The WOU # of the new computer is 20140868 and the new monitor is 20140747. The WOU # of the old computer is 20101152 and the old monitors are 20070180 and 20101191. The new equipment is on the GFA shelves in the hallway.	Add Attachment
Megan Thibeault	Jan 19, 2016 08:31 AM	NOTE W20131019 has its own SR ticket.	Add Attachment
Megan Thibeault	Jan 19, 2016 08:31 AM	**This is an email** Good Morning~ We have two computers that need to be reset for new users. Mac #20131019 was assigned to Bill Hamlin, he is no longer in this position, can you please wipe this clean and make it ready for a new employee? It is located in Ed #114B. PC#20101152 was assigned to Kris Dalton, who just retired. Since this model is due for replacement with GFA funds, can you please pick it up and replace it with a new PC model? It is located in Ed #202. Thanks, Darla	Add Attachment