Service Request Ticket - # 59138

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2016 11:02 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090732[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. DLB7GK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0073136

Wired NIC 00:26:B9:77:D2:E5

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jan 19, 2016 11:03 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
John Rushing Jan 19, 2016 11:03 AM 
replaced with 20101161[Edit Inv].
 Add Attachment
John Rushing Jan 19, 2016 11:03 AM 
switch not able to see the MAC address of network 
card.  Tried rolling back drivers, resetting 
network adapter... Looks like a hardware issue.
 Add Attachment
John Rushing Jan 19, 2016 11:02 AM 
Computer not able to see the network.
 Add Attachment