Service Request Ticket

Service Request Information

CONTACT	Name	Ganson, Nancy	Date	Jan 19, 2016 12:34 PM
	Department	The Research Institute	Phone	88808
	Location		Email	gansonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100691 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	CYYMCP1	Description	Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	CYYMCP1	Location	going to pdr
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2010 license from P0079117 installed as Office Pro Plus 2007, SQL comparison Bundle from VISA2009000922 moved from W#20041040, Snagit WIN v11.0 from VISA2012003085
	Wired NIC	BC:30:5B:D3:73:E1

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Jan 19, 2016 02:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Jan 19, 2016 02:20 PM	The power-pack on the machine was damaged.I just got it replaced with another one from storage(Dell optiplex 960 - wou#: 20019133).Details for damaged power-pack: model#: L235-01 serial#: 01265218. Machine is working fine now and has been delivered.	Add Attachment
Babatunde Idahor	Jan 19, 2016 01:27 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Katie Halvorson	Jan 19, 2016 12:36 PM	Jennifer Keen 88483 ITC 204b She will be the main contact before Nancy	Add Attachment
Katie Halvorson	Jan 19, 2016 12:34 PM	Computer has no lights to it. The monitor is turning on but the tower has nothing turning on. The green power supply light is off in the back as well. They have tried different outlet and same issue. Computer is in ITC 204-student worker computer	Add Attachment