Service Request Ticket

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CONTACT	Name	Guy, Trisha	Date	Jan 19, 2016 02:55 PM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150244 (opens in a new window)	Bldg/Room	SAC
	Service Tag	14T5382	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	14T5382	Location	Counseling Intern Craig Wimmer
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2015004715
	Wired NIC	64:00:6A:88:57:2F

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Feb 05, 2016 05:06 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Babatunde Idahor	Feb 05, 2016 05:01 PM	Machines delivered to: Craig Wimmer: machine: 20150244 monitor: 20150247 Pam Magzegian: 20150246 -Machine 20150249 -Monitor	Add Attachment
Babatunde Idahor	Feb 03, 2016 04:29 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Babatunde Idahor	Feb 03, 2016 04:29 PM	I've scheduled a meeting time with Craig Wimmer on Friday by 3PM to complete the set-up.	Add Attachment
Courtney Croy	Feb 03, 2016 03:35 PM	Craig called and he can meet Thursday before 1:00 pm and Friday before 3:00 pm.	Add Attachment
Babatunde Idahor	Feb 03, 2016 01:00 PM	Left a VM to schedule a meeting time.	Add Attachment
Babatunde Idahor	Feb 02, 2016 02:01 PM	*** Incoming e-mail ** We get a link to a remote desktop from Medicat. Craig Wimmer is now back in the office. He can be contacted at 88772 to arrange for the set up of the other two machines. I will be out of the office from the 3-5.	Add Attachment
Babatunde Idahor	Feb 01, 2016 04:19 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Babatunde Idahor	Jan 29, 2016 11:58 AM	Inventory update is complete.	Add Attachment
Babatunde Idahor	Jan 29, 2016 11:56 AM	I've just delivered the first machine to SHC. Machine with wou#: 20150245 and monitor wou#: 20150248 are assigned to Brenda L. Teague. The other machines will done next week as scheduled.	Add Attachment
Babatunde Idahor	Jan 28, 2016 02:52 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Babatunde Idahor	Jan 28, 2016 02:51 PM	** Incoming E-mail *** Anytime after 9:00am on Friday will be great for one of the machines. The other two machines that do not need Medicat can wait until next week when Craig Wimmer returns. I am not sure what ones are being replaced in that area. Thanks.	Add Attachment
Babatunde Idahor	Jan 27, 2016 04:57 PM	All three machines are ready.	Add Attachment
Babatunde Idahor	Jan 27, 2016 01:40 PM	W20150243 - ignore this machine name.	Add Attachment
Babatunde Idahor	Jan 27, 2016 01:30 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Babatunde Idahor	Jan 27, 2016 10:57 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Babatunde Idahor	Jan 27, 2016 10:57 AM	Add W20150246 to AD.	Add Attachment
Shandelle Plasker	Jan 26, 2016 02:38 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Shandelle Plasker	Jan 26, 2016 02:37 PM	What did you name 20150243? Active directory is not finding this computer so please check what that the computer was named this WOU Number. It could even be just that a number is missing when you typed it in. W20150245 & W20150244 are in directory now	Add Attachment
Babatunde Idahor	Jan 26, 2016 01:26 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Babatunde Idahor	Jan 26, 2016 01:26 PM	Add to AD: W20150245 W20150244 W20150243	Add Attachment
Babatunde Idahor	Jan 25, 2016 04:00 PM	Set up is complete and ready for delivery.	Add Attachment
Babatunde Idahor	Jan 22, 2016 12:43 PM	** Incoming mail ** Good afternoon, One computer goes to an intern and that will need to have Medicat on it. We can access Medicat through the remote desktop. This will need access to a local printer and to the Advil printer at the front office. Two computers go in our Wellness Education area and they do not need any additional software. They will need access to a local printer and to the Advil printer at the front office.	Add Attachment
Babatunde Idahor	Jan 20, 2016 04:57 PM	** Incoming e-mail** Good afternoon, One computer goes to an intern and that will need to have Medicat on it. We can access Medicat through the remote desktop. This will need access to a local printer and to the Advil printer at the front office. Two computers go in our Wellness Education area and they do not need any additional software. They will need access to a local printer and to the Advil printer at the front office. Thank you.	Add Attachment
Babatunde Idahor	Jan 20, 2016 12:26 PM	**** outgoing e-mail ** Hi Trisha, My name is Tunde . I work here at UCS. We have three machine that need to be set-up and delivered for the counselling interns. We need to know if there are other special software(medical software applications) that would be required on these machines aside the standard applications like Microsoft office, adobe reader etc.. Also what printers/scanners at the office they need access to.	Add Attachment
Babatunde Idahor	Jan 20, 2016 12:17 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Sarah Pettigrew	Jan 19, 2016 02:55 PM	NEW EQUIP SETUP: Three Dell computers and monitors need to be setup and delivered to the Student Health and Counseling Center. Computer W#20150244 and monitor W#20150247 is for the counseling intern Computers W#20150245 and 20150246 and monitors W# 20150248 and 20150249 are for wellness education. The new equipment is on the counter across from the storage shelves in ITC 008.	Add Attachment