Service Request Ticket

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Service Request Information

CONTACT	Name	Gong, Xiaopeng	Date	Jan 20, 2016 12:46 PM
	Department	Education & Leadership	Phone	89251
	Location		Email	gongx@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131106 (opens in a new window)	Bldg/Room	RWEC 226
	Service Tag	2YDBF12	Description	Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
	Serial No.	2ydbf12	Location	Sunny(Xiaopeng) Gong, MIA 7/25
	CPU	Intel Core i7-4600U(2.1 GHz, 4M Cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from P0094370, BASE SAS for WIN v.9.4 workstation from P0094339, HLM for Windows, single user ver.7 from VISA2014004155, MPlus Base single user v7.2 from VISA2014004154, Remark Office OMR 2014 from VISA2014004159, Snagit Acad. Electronic Ver.WIN 12.2.2/MAC 3.2.3 from VISA2014004274, loaded on PERSONAL MAC laptop-Telestream ScreenFlow v5.0 from VISA2014004275; SPSS and Amos from Student Tech Campsu license(renews yearly in July)
	Wired NIC	EC:F4:BB:3C:0D:39
	Wireless NIC	80:86:F2:92:C0:B6
	Bluetooth NIC	80:86:F2:92:C0:BA

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	ucsaccountadmin@wou.edu	88955

Tracking

Entered by	Date	Memo
Account Administration			Email Public
Entered by	Date	Memo
Tricia Flaherty	Aug 10, 2016 04:55 PM	Task reassigned to Account Administration.	Add Attachment
Dyl Karbia	Jan 26, 2016 03:16 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Dyl Karbia	Jan 26, 2016 03:16 PM	I was able to get hold of Xiaopeng and activated her SAS software. Tested the software upon activating it. Work just fine.	Add Attachment
Megan Thibeault	Jan 26, 2016 09:42 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Jan 26, 2016 09:42 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Jan 26, 2016 09:42 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Jan 26, 2016 09:42 AM	Please get this completed today when you get in.	Add Attachment
Ruby Tidwell	Jan 26, 2016 09:31 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Jan 26, 2016 09:01 AM	She is here today at 1 until the end of the day	Add Attachment
Dyl Karbia	Jan 25, 2016 02:08 PM	Left VM	Add Attachment
Tricia Flaherty	Jan 22, 2016 03:23 PM	sorry use this SID file: T:\SAS\SAS94_9BB58Y_70165833_Win_X64_Wrkstn.txt	Add Attachment
Tricia Flaherty	Jan 22, 2016 03:04 PM	Here text file was already on T:Drive just not updated in the SerialandPurchaseInfo.txt to let you know which one to use for Sunny Gong everything up to date now. renewal instructions are at: T:\Sas\SAS_basic_renewal_instructions_WIN.txt and her license file is at: T:\SAS\SAS94_9BB58Y.txt	Add Attachment
Dyl Karbia	Jan 22, 2016 09:40 AM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Jan 22, 2016 09:40 AM	Gong called and we schedule an appointment at 2:00pm today.	Add Attachment
Ranjit Kayastha	Jan 21, 2016 02:32 PM	Left a VM asking for availibility.	Add Attachment
Babatunde Idahor	Jan 20, 2016 04:26 PM	Xiaopeng wasn't in the office.Left a message on the door to reach out to UCS.	Add Attachment
Katie Halvorson	Jan 20, 2016 12:46 PM	**This is an email** Hello, This is Xiaopeng Gong from Teacher Education, and I am writing to request assistance of renewal of the SAS program on my laptop (which expired last September). Thank you for your time and attention! Xiaopeng	Add Attachment