Service Request Ticket - # 59158

Service Request Information

CONTACT Name Caceda, Carmen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 20, 2016 02:35 PM
Department College of Education Phone 88409
Location Email cacedac@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120903[Edit Inv] (opens in a new window) Bldg/Room PDR PDR
Service Tag Description Apple MacBook Air 11-inch: 64GB #MD223LL/A
Serial No. C02KL3ZRDRV6 Location pdr pile

CPU Intel Core i5(1.7GHz, dual-core, 3MB L3)


OS MAC OS X 10.11 (El Capitan) Software MS Office 2011 for MAC std from P0090102, Camtasia for MAC v2.6 from VISA2013003817; TRANSFERRED to 20160904 from W#20120398 JUNE2013 SR50638 Telestream Screenflow 4 from VISA2012003385--UPGRADED to ScreenFlow 5 VISA2015005184 MAR2016--UPGRADED ScrenFlow 6 VISA2016006155 FEB2017

Wireless NIC 88:1F:A1:00:55:BA


Bluetooth NIC 88:1F:A1:00:55:BB

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Jan 25, 2016 04:28 PM 
Status changed from (3) Order in Process to (5) Completed
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Babatunde Idahor Jan 25, 2016 04:28 PM 
**** out going email *****
Hi Carmen,

Just to inform you that we have your Apple 
power adapter delivered at the front desk at 
the Education building.
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Babatunde Idahor Jan 25, 2016 04:27 PM 
Apple power adapter delivered at the front desk in  
the Education building.
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Babatunde Idahor Jan 22, 2016 04:35 PM 
New charger was labeled. 

The old charger is ready to be returned to Apple 
via FedEx.
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Babatunde Idahor Jan 22, 2016 04:32 PM 
Task reassigned to Babatunde Idahor.
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Megan Thibeault Jan 20, 2016 05:19 PM 
old charger is on my desk
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Megan Thibeault Jan 20, 2016 05:19 PM 
Status changed from (1) Pending to (3) Order in Process
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Megan Thibeault Jan 20, 2016 05:19 PM 
Apple should be shipping out the new charger
tomorrow afternoon, should be here by Friday at
the latest.
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Megan Thibeault Jan 20, 2016 05:15 PM 
Task reassigned to Megan Eichler.
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Babatunde Idahor Jan 20, 2016 04:26 PM 
Task reassigned to Babatunde Idahor.
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Courtney Croy Jan 20, 2016 02:35 PM 
Need a warranty replacement of a bad power 
adapter. It is at the front desk.
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