Service Request Ticket - # 59159

Service Request Ticket - # 59159

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Service Request Information

CONTACT	Name	Crawford, Leonard	Date	Jan 20, 2016 02:42 PM
	Department	Registrar’s Office	Phone	88186
	Location		Email	crawfordl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080844 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet P4515x Monochrome Printer #CB5616A#ABA
	Serial No.	SCNDY349642	Location	PDR
	Model	CB156A	Hostname	regcounter.wou.edu
	Notes	duplexing, 2nd 500 sheet tray original printer Printer Maint: HP LaserJet P4515X Maintenance Kit #CB338A from P0093476 SR53190, HP LJ P4515x Maintenance Kit on EXCHANGE #CB388A from P0098229 SR57328 IP:140.211.117.37	Ink/Toner Refill
	Wired NIC	00:21:5A:7F:75:F9

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jan 28, 2016 11:38 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Shandelle Plasker	Jan 28, 2016 11:38 AM	Maintenance kit and Toner Cartridge were installed. Prints are coming out great now.	Add Attachment
Shandelle Plasker	Jan 28, 2016 09:53 AM	Parts are in and I am going down right now to install this.	Add Attachment
Shandelle Plasker	Jan 28, 2016 09:53 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Tricia Flaherty	Jan 27, 2016 02:04 PM	HP LJ P4015 Maintenance Kit #CB388A (EXCHANGE) from order#8954 rec'd 1-27-2016	Add Attachment
Megan Thibeault	Jan 21, 2016 12:15 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Jan 21, 2016 12:15 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Megan Thibeault	Jan 21, 2016 12:15 PM	PR8954	Add Attachment
Megan Thibeault	Jan 21, 2016 12:12 PM	Printer has 16% toner left and 24% maint kit left, going to order a new maint kit and then replace the toner.	Add Attachment
Jessie Bergantinos	Jan 21, 2016 09:21 AM	Task reassigned to Megan Eichler.	Add Attachment
Jessie Bergantinos	Jan 21, 2016 09:20 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Jessie Bergantinos	Jan 21, 2016 08:54 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Jessie Bergantinos	Jan 21, 2016 08:49 AM	Left VM	Add Attachment
Megan Thibeault	Jan 20, 2016 03:39 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Jan 20, 2016 03:39 PM	Can you call back and get the W#, we a short one number	Add Attachment
Courtney Croy	Jan 20, 2016 02:42 PM	Printer has ink inside it which is getting on the papers. This printer is used for printing transcripts.	Add Attachment