Service Request Ticket - # 59161

Service Request Information

CONTACT Name Schoenfeld, William   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 20, 2016 02:46 PM
Department Natural Science/ Earth and Physical Science Phone 88165
Location Email schoenfeldw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100849[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 5S2RDQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0079888 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:D8:C5:C1

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jan 21, 2016 03:32 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Jan 21, 2016 03:32 PM 
Changed the keyboard and mouse, it was a wireless
before now it's not gave a regular mouse and keyboard.
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Ranjit Kayastha Jan 21, 2016 03:14 PM 
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Jan 21, 2016 01:33 PM 
Priority changed from (3) Priority to (2) High Priority.
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Ruby Tidwell Jan 21, 2016 12:40 PM 
Open until 1 and again from 3-5
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Courtney Croy Jan 20, 2016 02:46 PM 
****This is an email****
One of the 6 computer stations in NS217 will 
not communicate with its computer (keyboard 
#20100849). The associated wireless mouse does 
communicate.
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