Service Request Ticket

Service Request Information

CONTACT	Name	Vasas, Dona	Date	Jan 20, 2016 03:45 PM
	Department	Business Services	Phone	88172
	Location		Email	vasasd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20040613 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 9050DN Printer #Q3723A#ABA
	Serial No.	SJPBL4DP00J	Location	PDR
	Model	Q3723A	Hostname	lightyear.wou.edu
	Notes	Additional 128MB from P0051513 2/2005 fuser replacement from P0067988 10-2008 Maint Kit from P0070621 5-2009 Fuser replacement from P0073797 1-2010, maintenance repair of Feed Kit LJ 9000/9050from P0079899 May 2011; Maint Kit 9050 from P0091875 SR51540 SEPT2013, HP LJ9000MaintKit#C9152A(EXCHANGE) from P0099914 SR59164 JAN2016 IP:140.211.116.111	Ink/Toner Refill
	Wired NIC	00:11:85:D9:A5:AF

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jan 26, 2016 02:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jan 26, 2016 02:39 PM	Installed the Maintenance kit and the printer is printing nice prints now.	Add Attachment
Shandelle Plasker	Jan 26, 2016 01:23 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Katie Halvorson	Jan 21, 2016 01:19 PM	Contact changed from Donna Litchfield to Dona Vasas.	Add Attachment
Katie Halvorson	Jan 21, 2016 01:19 PM	Contact has been changed because it was the wrong Donna--she called to report that	Add Attachment
Megan Thibeault	Jan 21, 2016 11:54 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Megan Thibeault	Jan 20, 2016 03:50 PM	PR#8952 for a maintenance kit, please check on her print drivers locally on her machine and make sure things are printing like normal. The maintenance kit will clean up the ugly print outs.	Add Attachment
Megan Thibeault	Jan 20, 2016 03:45 PM	**This is an email** Megan, I am sending you a .pdf of a page that came out of Lightyear. I am running a print job right now. It paused part way through. The printer displayed "Data Received". This page came out of the printer and then my job started over. Also, you can't tell from this scan but there are dark lines across the top of the page as well. Dona	Add Attachment 3866_001.pdf