Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 21, 2016 08:41 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110221 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	90MQZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081871 installed as Office Pro Plus 2007
	Wired NIC	18:03:73:B0:E2:D9

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Jan 25, 2016 11:23 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Jan 25, 2016 11:23 AM	The computer is super fine after changing the Power Supply. Delivered it to APSC 201, Marshall.	Add Attachment
Ranjit Kayastha	Jan 22, 2016 05:06 PM	use the computer for sometime and then deliver it.	Add Attachment
Ranjit Kayastha	Jan 22, 2016 05:05 PM	Changed the power supply, it's working fine now from W#20110847. Need to do some check up before handing it over to them.	Add Attachment
Ranjit Kayastha	Jan 21, 2016 02:50 PM	it's not a GFA and is out of warranty too. Talked to MARSHALL from SEP He said they doesn't have a budget for this year to get a new computer. He wants us to check what is the problem and try to change the bad part with our old computers.	Add Attachment
Ranjit Kayastha	Jan 21, 2016 10:56 AM	Picked up the tower. They had a note with it saying: It started smoking and the plug outlet that was used was also with it. I PDR the plug outlet. 20110221	Add Attachment
Ranjit Kayastha	Jan 21, 2016 09:01 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Jessie Bergantinos	Jan 21, 2016 08:41 AM	Please pick up tower in APSC 201	Add Attachment