Service Request Ticket - # 59170

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 21, 2016 10:42 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130044[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. T4B008185 Location PDR

Model ColorQube 8870 Hostname hlref1.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.43 Metered Code: 5279 RMA:(8870) XFL134161(5/31/16) Meter Code:9394 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:6C:32:FA

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jan 21, 2016 01:27 PM 
Dyl made a SR for the wiper blade replacement, I
will do that today
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Megan Thibeault Jan 21, 2016 01:27 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jan 21, 2016 01:22 PM 
Task reassigned to Megan Eichler.
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Megan Thibeault Jan 21, 2016 01:18 PM 
Task reassigned to Dyl Karbia.
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Megan Thibeault Jan 21, 2016 01:18 PM 
What printers? ref 1 and?
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Dyl Karbia Jan 21, 2016 12:40 PM 
Task reassigned to Megan Eichler.
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Dyl Karbia Jan 21, 2016 12:40 PM 
Check the problem with the printer according to
Megan they both need a wiper blade.
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Megan Thibeault Jan 21, 2016 11:54 AM 
Task reassigned to Dyl Karbia.
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Megan Thibeault Jan 21, 2016 11:54 AM 
Please put the ticket in your queue if you are
doing the task
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Megan Thibeault Jan 21, 2016 10:44 AM 
Task reassigned to UCS Tech.
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Jessie Bergantinos Jan 21, 2016 10:42 AM 
3 Printers in library need maintenance kits. They
are all xerox 8870 models. 

I tried to get the WOU numbers, but he would only
give me one.  He says the information desk worker
can direct tech to the printer. Let me know if I
need to call back and try to get the wou numbers
again.
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