Service Request Ticket - # 59176

Service Request Information

CONTACT Name Smith, Tiffany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 21, 2016 02:19 PM
Department College of Education Phone 88825
Location Email smitht@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140869[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag JXB4D42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. JXB4D42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D6:6A:06

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Jan 28, 2016 02:22 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Ruby Tidwell Jan 28, 2016 02:22 PM 
Delivered and set up.  She wanted the new monitor 
and the front desk in 202 wanted her old monitor 
to set up a dual screen; updated inventory to 
reflect these changes.
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Ruby Tidwell Jan 28, 2016 01:33 PM 
Task reassigned to Ruby Tidwell.
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Megan Thibeault Jan 28, 2016 12:39 PM 
Task reassigned to John Rushing.
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Megan Thibeault Jan 28, 2016 12:39 PM 
Can you please do this NES.
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Ruby Tidwell Jan 27, 2016 11:02 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell Jan 27, 2016 11:02 AM 
Installed Office is fine.
Ready to deploy; it's on the shelf.
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Ruby Tidwell Jan 27, 2016 11:01 AM 
Task reassigned to UCS Tech.
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Ruby Tidwell Jan 27, 2016 11:01 AM 
****This is an email****

Ruby,

The 2013 version of Microsoft Office is fine.  I 
will have everything on my desktop backed up to my 
H: drive.  I should be in the office or close by 
at the times listed below:

Today  1-5
Thursday 1-4
Friday 1-2 and 3-5

Thanks,
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Ruby Tidwell Jan 27, 2016 08:49 AM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Jan 27, 2016 08:33 AM 
Machine is currently back on shelf so as not to 
get lost.  Do not deploy until we hear back 
about version.

Moved in AD
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Ruby Tidwell Jan 27, 2016 08:31 AM 
Finished standard prep
Sent email asking about Excel version and asking 
for availability for setup
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Ruby Tidwell Jan 26, 2016 02:44 PM 
Started image
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Sarah Pettigrew Jan 21, 2016 02:19 PM 
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and 
delivered to Tiffany Smith in ED 201C. The WOU # of the new computer is 
20140869[Edit Inv] and the new monitor is 20140872[Edit Inv]. The WOU # of the old computer 
is 20110944[Edit Inv] and the old monitor is 20091054[Edit Inv]. She also has a ultra-wide 
monitor W#20131098[Edit Inv] that she will be keeping. 
If she ends up not wanting the new monitor, please bring it back to Tricia for 
redistribution. 
Tiffany is a heavy excel user so please ask her about her version preference. 
The new equipment is on the GFA shelf in the hallway.
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