Service Request Ticket - # 59182

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 22, 2016 10:16 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120188[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF, Core i7-2600, 3.4GHz, 8M
Serial No. JLNZ7V1 Location PDR

CPU Intel Core i7-2600(3.4GHz, 8M)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0086494

Wired NIC 18:03:73:34:87:48

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Jonathan Yoshikawa Jan 26, 2016 04:33 PM 
Task reassigned to Ruby Tidwell.
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Jonathan Yoshikawa Jan 26, 2016 04:33 PM 
Status changed from (1) Pending to (5) Completed
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Jonathan Yoshikawa Jan 26, 2016 04:09 PM 
setup complete
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Ruby Tidwell Jan 26, 2016 12:54 PM 
Ready to go
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Megan Thibeault Jan 26, 2016 11:27 AM 
Open at 3:15pm
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Ruby Tidwell Jan 26, 2016 10:51 AM 
Prep finished, running updates now
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Megan Thibeault Jan 26, 2016 09:37 AM 
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Jan 26, 2016 09:37 AM 
Room is open until 12pm today, lets get this knocked out.
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Ranjit Kayastha Jan 22, 2016 04:37 PM 
Task reassigned to UCS Tech.
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Ranjit Kayastha Jan 22, 2016 04:37 PM 
Imaging is finished, I have only changed the
computer name and add it to domain. 

Other setup is still left to do.
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Ranjit Kayastha Jan 22, 2016 03:31 PM 
The computer freezes after login and does not let
to do anything so I couldn't do anything. Tried
different things.
Bought the computer back to the office and started
imaging it.

It's in the stand up desk with the blue tape on it
with ITC 311.
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Ranjit Kayastha Jan 22, 2016 02:52 PM 
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Jan 22, 2016 12:54 PM 
Open at 3
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Babatunde Idahor Jan 22, 2016 12:32 PM 
There was a class session going on in 311.
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Kyle Arthenayake Jan 22, 2016 10:16 AM 
Contact Info: Derek Smith
wsmith14@mail.wou.edu
541-250-1492
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Public
Kyle Arthenayake Jan 22, 2016 10:16 AM 
****This is an email****
I have experienced problem with a Lab computer in
ITC-311. The computer with the WOU property tag
W20120188 freezes up upon logging in with my WOU
profile and never allows you to use the OS. I am
not the only student who has experienced this with
this particular computer. If there is any
additional information you need for a
trouble-ticket, please let me know. Thank you.

Respectfully,

Derek Smith
wsmith14@mail.wou.edu
541-250-1492
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