Service Request Ticket - # 59183

Service Request Information

CONTACT Name Campbell, Darla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 22, 2016 11:20 AM
Department College of Education Phone 88788
Location Email campbelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110902[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2C515V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:25:41:C4


TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public

Entered by Date Memo
Babatunde Idahor Feb 03, 2016 11:37 AM
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Feb 03, 2016 11:35 AM
Dell Monitor(wou#: 20091393) and DVI to mini 
display port adapter delivered to Kim Harris at ED 
114B.
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Tricia Flaherty Feb 02, 2016 05:30 PM
Status changed from (3) Order in Process to (1) Pending
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Tricia Flaherty Feb 02, 2016 05:30 PM
Tunde, 
The order has been approved and I have invoiced
the adapter it is on the New Equip
counter/shelving in ITC008
TRICIA
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Babatunde Idahor Feb 01, 2016 04:38 PM
Status changed from (1) Pending to (3) Order in Process
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Babatunde Idahor Feb 01, 2016 03:00 PM
Thanks for the info, I put in the request with 
Tricia.

Darla
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Babatunde Idahor Feb 01, 2016 03:00 PM
*** Outgoing  E-mail ****

Hi Darla,
As discussed, you would need the following component below: 
Monoprice Mini DisplayPort to HDMI, 
DVI & DisplayPort Adapter - White #8119 
You can go ahead and put a request to Tricia.
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Babatunde Idahor Feb 01, 2016 12:30 PM
Inventory has been updated for 20131019[Edit Inv].
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Babatunde Idahor Feb 01, 2016 12:28 PM
Darla has been notified she would need a 
Monoprice Mini DisplayPort to HDMI, 
DVI & DisplayPort Adapter 

as a connector for the other monitor in ED 
114B.

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Babatunde Idahor Feb 01, 2016 11:14 AM
Task reassigned to Babatunde Idahor.
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Babatunde Idahor Jan 29, 2016 12:39 PM
Task reassigned to UCS Tech.
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Jessie Bergantinos Jan 28, 2016 08:13 AM
Status changed from (5) Completed to (1) Pending
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Jessie Bergantinos Jan 28, 2016 08:13 AM
****This is an email****
Okay, this is ridiculous, and I apologize for this
but . . . the person has changed their mind, and
would no longer like the pc computer.. . .

So, can we scratch that request, and instead she
would like Bill Hamlin's old Mac #20131019[Edit Inv] to use
and an extra monitor.

I have #20131019[Edit Inv] behind my desk in Ed #202H, if
you could install that mac with an extra monitor
in Ed #114B for Kim Harris, it would be appreciated.

Thanks and again my apologies for the multiple
changes on this one :)

Darla
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Babatunde Idahor Jan 27, 2016 04:47 PM
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Jan 27, 2016 04:47 PM
Machine with wou#:20110902[Edit Inv] has been allocated to Kim 
Harris.Previously was registered to - [Andrea 
Carano/Teacher Education Undergraduate Prog]

Inventory updated.
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Babatunde Idahor Jan 27, 2016 04:43 PM
I had the machine set-up at ED114B. I hooked-up the 
machine to both monitors in the office.The cables might 
need a little cable management , that I can handle on 
Friday. Also, hooked-up the printer via usb to the 
machine, and ran windows update.
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Courtney Croy Jan 27, 2016 01:55 PM
Status changed from (7) Waiting for Contact to (1) Pending
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Courtney Croy Jan 27, 2016 01:55 PM
****This is an email****
Good Afternoon~

I previously submitted a request to have an 
extra monitor taken down to Ed 114B - I need to 
cancel that request . . . .

But, I need a computer set up in Ed #114B, I 
have the cpu behind my desk (located in ED 
#202) and the rest of the keyboard/monitors are 
now down in Ed #114B.  So we should be good to 
go.

The computer # is 20110902[Edit Inv] and was previously 
registered to Andrea Carano, but will now be 
assigned to Kim Harris, and her office will be 
Ed #114B.

Thanks,

Darla
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Babatunde Idahor Jan 26, 2016 01:16 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Babatunde Idahor Jan 26, 2016 01:15 PM
Darla mentioned they are still trying to figure 
out the laptop at one of the offices to work with 
the monitor. I'm going to relegate this task to 
the other back-logs of task.  
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Babatunde Idahor Jan 25, 2016 04:43 PM
Status changed from (4) On Hold to (1) Pending
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Babatunde Idahor Jan 25, 2016 04:43 PM
Still waiting on Darla to call back.
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Babatunde Idahor Jan 25, 2016 11:20 AM
Status changed from (2) Scheduled to (4) On Hold
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Babatunde Idahor Jan 22, 2016 04:12 PM
Status changed from (1) Pending to (2) Scheduled
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Babatunde Idahor Jan 22, 2016 03:25 PM
Please, call Darla before heading out to her 
office.
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Jessie Bergantinos Jan 22, 2016 12:03 PM
Task reassigned to Babatunde Idahor.
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Jessie Bergantinos Jan 22, 2016 12:03 PM
Room where monitor was going is not set up and
ready for monitor.  She is going to track down a
computer that belongs there and call back later
when ready.
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Jessie Bergantinos Jan 22, 2016 11:20 AM
****This is an email****
Good Morning~

I need the computer #20110902[Edit Inv] moved from Ed #114C
to Ed #114B, and then an additional monitor
installed (anything you have sitting around,
that's free :)

Thanks,

Darla
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