Service Request Ticket

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Service Request Information

CONTACT	Name	Rezell, Deborah	Date	Jan 22, 2016 12:23 PM
	Department	University Computing Solutions	Phone	88975
	Location		Email	rezelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140487 (opens in a new window)	Bldg/Room	ITC 005
	Service Tag	CN97L32	Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	cn97l32	Location	Deborah Rezell, Video Productions,swapped-20150155
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from Microsoft Desktop Ed license P0096073; NCH Software Debut Video Capture Software Pro Edition from VISA2015004785
	Wired NIC	34:E6:D7:36:92:1A
	Wireless NIC	60:57:18:6C:B1:E1
	Bluetooth NIC	60:57:18:6C:B1:E5

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
Tricia Flaherty	Jul 07, 2016 11:30 AM	actual W# of this laptop is W#20140487 I changed record above for history correction	Add Attachment
John Rushing	Feb 05, 2016 01:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Feb 05, 2016 01:43 PM	she is using a 4 spot OCR and it is working for that. To use 8 she needs a faster computer according to the software company.	Add Attachment
John Rushing	Jan 22, 2016 03:42 PM	She wanted me to uninstall the majority of the software on the laptop and see if that made a difference. I have most of it uninstalled so we can now test it.	Add Attachment
John Rushing	Jan 22, 2016 03:41 PM	We called the OCR software company and they said we need a faster processer in the computer.	Add Attachment
John Rushing	Jan 22, 2016 03:41 PM	I stopped all the processes that were taking up the most CPU processes. However when we launched the OCR software it by itself was using over 80 percent of the CPU.	Add Attachment
Babatunde Idahor	Jan 22, 2016 12:31 PM	Task reassigned to John Rushing.	Add Attachment
Babatunde Idahor	Jan 22, 2016 12:27 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Megan Thibeault	Jan 22, 2016 12:25 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Jan 22, 2016 12:25 PM	I know nothing about this....	Add Attachment
Jessie Bergantinos	Jan 22, 2016 12:23 PM	Need PC laptop in DPS fixed, hopefully today as we need to use it tomorrow (Sat) for men's basketball. #20140482. See Deborah or Megan for Details	Add Attachment