Service Request Ticket

Service Request Information

CONTACT	Name	Kosko, Kenneth A.	Date	Jan 25, 2016 08:05 AM
	Department	The Research Institute	Phone	88751
	Location		Email	koskok@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110703 (opens in a new window)	Bldg/Room	TODD 207
	Service Tag		Description	Xerox P3250/D Monochrome Laser Printer
	Serial No.	SMXV102779	Location	Storage
	Model	P3250/D	Hostname
	Notes	duplex, 30ppm, USB 2.0 with cable, 1200 dpi image, 250 sheet paper capacity	Ink/Toner Refill

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Jan 25, 2016 11:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Jan 25, 2016 11:25 AM	DONE	Add Attachment
Ranjit Kayastha	Jan 25, 2016 11:25 AM	He told me what the problem is, so I asked him to login once. He logged in and it worked. He thinks I am magical :) Restarted the computer and asked him to log in again and its working fine. NO Problem	Add Attachment
Ruby Tidwell	Jan 25, 2016 10:58 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ruby Tidwell	Jan 25, 2016 10:58 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Ruby Tidwell	Jan 25, 2016 10:58 AM	Ranjit is checking on this - he can't log in?	Add Attachment
Shina Oladiti	Jan 25, 2016 10:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jan 25, 2016 10:05 AM	Printer is working fine, changed the ink cartridge.	Add Attachment
Megan Thibeault	Jan 25, 2016 08:17 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Katie Halvorson	Jan 25, 2016 08:05 AM	He came in this morning and can't get his printer to print anyhting. There is no error on the computer side but the printer is showing a red light. He has tried restarting everything. If he is not in his room, Marlene in Maaske 322 can let you in. xerox laser 3250 is the name he prints to	Add Attachment