Service Request Ticket - # 59197

Service Request Information

CONTACT Name Cloud, Jaime   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 25, 2016 12:09 PM
Department Behavioral Sciences Division Phone 89211
Location Email cloudj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20121129[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch, Intel i5 2.9GHz Quad #Z0MR
Serial No. D25KR07UDNMN Location PDR 2023 Giveaway

CPU Intel Core i5(2.9GHz, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P00899918, Parallell Desktop v8 for MAC from P0089918, Windows 7 Pro license from VISA2012003417, SPSS from StudentTech SUMMER2013

Wired NIC 10:DD:B1:BF:DE:2A


Wireless NIC EC:35:86:36:F0:FE


Bluetooth NIC EC:35:86:36:F0:FF


TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public

Entered by Date Memo
Ranjit Kayastha Jan 26, 2016 01:40 PM
Status changed from (2) Scheduled to (5) Completed
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Ranjit Kayastha Jan 26, 2016 01:40 PM
removed the printer and added it back again

working 

DONE
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Megan Thibeault Jan 26, 2016 09:56 AM
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Jan 26, 2016 09:56 AM
Can you do this before 2pm today? Thanks!
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Megan Thibeault Jan 26, 2016 09:55 AM
Status changed from (7) Waiting for Contact to (2) Scheduled
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Megan Thibeault Jan 26, 2016 09:55 AM
****This is an email****
Hi Megan - 

I will be in my office from now until approximately 2:00 
today. Then I won¿t be in again until next Monday so if 
somebody is free to swing by this afternoon, that would be 
perfect!

Thanks!
Jaime
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Megan Thibeault Jan 26, 2016 09:34 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Jan 26, 2016 09:34 AM
****This is an outgoing email****
Hi Jaime,

We were just following up with you regarding a service 
request that we have for you.  (#59197)

Description: error message after pressing print when using 
printer 'psych.wou.edu'

We were wondering when you would be available to meet 
with a tech. We will need to be in your profile to 
troubleshoot the issue that you are having trying to print. 

Thanks,
Megan Eichler
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Public
Ranjit Kayastha Jan 25, 2016 01:02 PM
Task reassigned to UCS Tech.
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Ranjit Kayastha Jan 25, 2016 12:40 PM
Task reassigned to Ranjit Kayastha.
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Kyle Arthenayake Jan 25, 2016 12:14 PM
Tried calling to get more information. She did not
answer left a message regarding her giving us any
more info that she knows of later. 
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Public
Kyle Arthenayake Jan 25, 2016 12:10 PM
****This is an email****
Hello - 

I tried restarting but that didn¿t fix the
problem. My computer number is 20121129[Edit Inv] and the
printer that I¿m trying to print to is called
psych.wou.edu.

I¿ll be out of my office for much of the rest of
the day but please feel free to have somebody come
by in my absence (if they¿re able to unlock my
office door).

Thanks again!
Jaime

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Kyle Arthenayake Jan 25, 2016 12:09 PM
****This is an email****
Jaime,

I can have a tech come and take a look at this.  I
just need the WOU# of your machine and the name of
the printers you have tried printing to.  Also,
have you tried restarting your computer as well?

Let me know!
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Kyle Arthenayake Jan 25, 2016 12:09 PM
****This is an email****
I¿m having trouble printing to the printers in
Todd 317 from my office. I get this error message
after pressing ¿print.¿ It doesn¿t seem to matter
which printer I send the document to; I get the
same error message regardless.

Any help you could provide would be most appreciated!

Thank you!
Jaime
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