Service Request Ticket - # 59198

Service Request Information

CONTACT Name Killip, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 25, 2016 12:43 PM
Department Advancement & Foundation Phone 88151
Location Email killips@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20131033[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870/DN Color Printer
Serial No. XFL142537 Location PDR Broken

Model P8860/DN Hostname
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord, NOT STUDENT TECH and NOT PAGEPACK IP: Was replaced with WOU#20150421 Ink/Toner Refill

Wired NIC 9C:93:4E:4D:97:83


TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

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Entered by Date Memo
Shandelle Plasker Mar 02, 2016 08:25 AM
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Mar 02, 2016 08:25 AM
Xerox has came out and replaced lots of parts in
this printer. It worked for about 4 prints when we
returned it and broke again. It needs to be
replaced. I have put a demo Xerox printer in place
of this one in the cottage. This is for them to
test this out and see if they like it. Tricia is
working with them to order a new printer.
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Shandelle Plasker Feb 08, 2016 11:03 AM
One of the gears is out of place. I am ordering a
new one.
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Ranjit Kayastha Feb 04, 2016 11:00 AM
Task reassigned to Shandelle Pepper.
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Ranjit Kayastha Feb 04, 2016 11:00 AM
bought it to the office :)
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Shandelle Plasker Feb 04, 2016 10:29 AM
Task reassigned to Ranjit Kayastha.
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Shandelle Plasker Feb 04, 2016 10:29 AM
Status changed from (5) Completed to (1) Pending
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Shandelle Plasker Feb 04, 2016 10:29 AM
The printer is making loud noises again. Please
pick this up and put it on my desk. Thank you!
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Megan Thibeault Feb 04, 2016 08:34 AM
Status changed from (3) Order in Process to (5) Completed
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Megan Thibeault Feb 04, 2016 08:34 AM
Printer is back at the cottage. The shell of the
printer cracked which is why it made such an awful
noise. The camshaft was not in place due to this.
Added an extra screw to the shell, if this breaks
the printer will need replaced. 
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Shandelle Plasker Feb 02, 2016 04:25 PM
Called Xerox in to look at this.
Ref# 21075317
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Megan Thibeault Jan 28, 2016 02:07 PM
059K77530
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Megan Thibeault Jan 28, 2016 01:48 PM
007K21860
008K02360
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Megan Thibeault Jan 28, 2016 12:42 PM
Now getting error 94,700
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Megan Thibeault Jan 28, 2016 12:08 PM
Replaced cam shaft and motor good to go
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Megan Thibeault Jan 25, 2016 04:18 PM
Status changed from (1) Pending to (3) Order in Process
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Megan Thibeault Jan 25, 2016 04:18 PM
Ordered parts, should be here tomorrow
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Megan Thibeault Jan 25, 2016 03:38 PM
Task reassigned to Megan Eichler.
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Megan Thibeault Jan 25, 2016 03:38 PM
007K20024
008K02360
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Ranjit Kayastha Jan 25, 2016 01:30 PM
Task reassigned to UCS Tech.
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Ranjit Kayastha Jan 25, 2016 01:30 PM
bought the printer to the office for megan
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Megan Thibeault Jan 25, 2016 01:16 PM
Task reassigned to Megan Eichler.
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Kyle Arthenayake Jan 25, 2016 12:43 PM
Printer name UA-WOlf
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Kyle Arthenayake Jan 25, 2016 12:43 PM
****This is an email****
WOU# 20131033[Edit Inv]  UA-Wolf

Thanks,
Scott
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Kyle Arthenayake Jan 25, 2016 12:43 PM
****This is an email****
Hello,

Sound like the printer is having some troubles. I
would love to create a service request for the
printer to be fixed. All I need from you is the
WOU number of the printer.

Thank you,
Kyle 
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Kyle Arthenayake Jan 25, 2016 12:43 PM
****This is an email****
    Megan & Co. ---

    UA-Wolf is "cranky" again.  I searched for
trapped paper or squirrel carcasses.  Something
continues to be problematic with this Xerox
printer.  It was making gear grinding noises.  I
powered it off and on twice and as it reached
completion of start-up routine . . . gear grinding
noise would resume.  I shut it off, for now.

    Please help us sort this out.

    Greatly appreciated,
    Scott
    & Emily
    & Michael
    & Cara
    & Erin
    & Sandy


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