Service Request Ticket - # 59200

Service Request Information

CONTACT Name McCannell, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 25, 2016 01:51 PM
Department Creative Arts/Art Phone 88442
Location Email mccannr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20140008[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. XFL143495 Location PDR

Model ColorQube 8870 Hostname ch303.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.76.25 Metered pin: 6896 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:53:A0:94

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jan 26, 2016 02:22 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Jan 26, 2016 02:22 PM 
printer was paused on two other computers, removed
it and added it back again. The other one hasn't
printer setup and the Ethernet cable was not
connected. Connected it to the Ethernet cable and
added the printer. All the iMac are connected to
the printer. Did the test print and it's working fine.

DONE
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Ranjit Kayastha Jan 25, 2016 03:05 PM 
Changed all the ink, they were low. The printer
was paused so I removed the printer and added it
back again on one iMac, on the other Mac someone
was working so I couldn't see if that is working.
Need to go back again.
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Ranjit Kayastha Jan 25, 2016 02:26 PM 
Task reassigned to Ranjit Kayastha.
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Kyle Arthenayake Jan 25, 2016 01:51 PM 
Low ink or toner in room 303 of Campbell hall.
Also students are having issues printing at times
due to multiple print jobs that can not be
cancelled due to the fact students don't have
admin passwords to cancel print jobs.
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Public