Service Request Ticket

Service Request Information

CONTACT	Name	Catto, Lisa	Date	Jan 25, 2016 04:46 PM
	Department	Strategic Communications & Marketing	Phone	88163
	Location		Email	cattol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110027 (opens in a new window)	Bldg/Room	SSC 217
	Service Tag		Description	iMac, 27 inch, Intel Core i5(2.7GHz Quad-Core)
	Serial No.	SD25G60W5DHJV	Location	Going to PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	Unknown	Software	Microsoft Office 2011 Std for MAC from P0081747, Adobe CS6 Design &Web Prem from P0090572
	Wired NIC	C8:2A:14:48:F5:62
	Wireless NIC	E4:CE:8F:5B:2A:36
	Bluetooth NIC	04:0C:CE:E9:1E:3D

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Feb 04, 2016 01:50 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jonathan Yoshikawa	Feb 04, 2016 01:50 PM	set up gmail. remember to allow unsecure apps	Add Attachment
Jessie Bergantinos	Feb 04, 2016 11:39 AM	Please go to this task when you get in. Thanks!	Add Attachment
Jonathan Yoshikawa	Jan 26, 2016 12:45 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Megan Thibeault	Jan 26, 2016 09:29 AM	File attached is for thunderbird but should have the correct settings you would need to setup Outlook on a Mac.	Add Attachment
Megan Thibeault	Jan 26, 2016 09:26 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment Software Documentation thunderbird.docx
Jessie Bergantinos	Jan 25, 2016 04:46 PM	Needs help setting up outlook on computer. Outlook will not sync. We followed the directions in the SRD binder and it still was not working. available after 10:30am tomorrow	Add Attachment