Service Request Ticket

Service Request Information

CONTACT	Name	Feuling, Michael	Date	Jan 26, 2016 08:06 AM
	Department	Athletics	Phone	88449
	Location		Email	feulingm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20121251 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	F9R1LX1	Location	PDR
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0090649 downgraded to Pro Plus 2010; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop SEPT2016
	Wired NIC	F0:1F:AF:1D:2C:8B
	Wireless NIC	BC:85:56:F3:14:C9
	Bluetooth NIC	24:FD:52:30:2B:AA

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Jan 26, 2016 02:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Jan 26, 2016 02:24 PM	Delivered laptop back with him and configured	Add Attachment
Katie Halvorson	Jan 26, 2016 01:31 PM	He called back and said he is around for the rest of the day and to bring whenever. And don't worry about TicketAgent because it can be downloaded from online.	Add Attachment
Ruby Tidwell	Jan 26, 2016 12:57 PM	Data from before reimage is on C:/	Add Attachment
Ruby Tidwell	Jan 26, 2016 12:57 PM	Left VM asking about TicketAgent and for a delivery time	Add Attachment
Ruby Tidwell	Jan 26, 2016 10:49 AM	Still needs Cisco WebEx Meeting and TicketAgent	Add Attachment
Ruby Tidwell	Jan 26, 2016 09:34 AM	Pulled his data off laptop (backed up onto my laptop now) Special software found: Auction! V4 Cisco WebEx Meetings Freeplane Google Earth MWSnap3 Notepad++ TicketAgent 6.0.8	Add Attachment
Jessie Bergantinos	Jan 26, 2016 08:06 AM	Needs reimage and has local data	Add Attachment