Service Request Ticket

Service Request Information

CONTACT	Name	Harwell, Amy	Date	Jan 26, 2016 09:23 AM
	Department	Natural Science Division	Phone	88891
	Location		Email	harwella@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140727 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	7P93F42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7P93F42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298;
	Wired NIC	98:90:96:D6:8B:21

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Feb 08, 2016 11:32 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Ruby Tidwell	Feb 08, 2016 11:32 AM	Never heard back; closing this out for now.	Add Attachment
Ruby Tidwell	Feb 08, 2016 11:32 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Feb 02, 2016 08:17 AM	Left VM asking if this is still an issue and her availability if so	Add Attachment
Jonathan Yoshikawa	Jan 29, 2016 02:55 PM	Task reassigned to UCS Tech.	Add Attachment
Jonathan Yoshikawa	Jan 28, 2016 01:26 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Jonathan Yoshikawa	Jan 28, 2016 01:26 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Jonathan Yoshikawa	Jan 26, 2016 11:13 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Jessie Bergantinos	Jan 26, 2016 09:23 AM	**This is an email** I got a new Dell PC this month, but the mouse that I have does not seem to be working well (skips around a lot and gets "lost"). Do you guys have another mouse that I could try out? Thanks! Amy	Add Attachment