Service Request Ticket - # 59216

Service Request Information

CONTACT Name Holmes, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 26, 2016 01:50 PM
Department College of Education Phone 88731
Location Email holmesh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130377[Edit Inv] (opens in a new window) Bldg/Room SSC 123
Service Tag 8L1ZRY1 Description Dell XPS14 i7-3537U Processor, 8GB DDR3 1600MHz
Serial No. 8L1ZRY1 Location Project Coord. PEPNet West GRANT, Heather Holmes

CPU Intel Core i7-3537U(2.0GHz, 4M, to 3.1GHz turbo)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro 2013 from P0092010 ***TRANSFER FROM W#20100258***Pinnacle Studio HD Ultimate Coll. from VISA2010001842, UPGRADED AND TRANSFERRED TO W#20160890 Camtasia Studio v7/Snagit v10 bundle from VISA2010001843 DO NOT REINSTALL, Adobe Acrobat PRO v9 Win License from P0076844, Adobe Photoshop Extended CS5 Win from P0076844

Wired NIC F0:1F:AF:3C:1B:C3


Wireless NIC B4:B6:76:CD:5A:2D


Bluetooth NIC B4:B6:76:CD:5A:31

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Mar 25, 2016 09:54 AM 
Task reassigned to Megan Eichler.
 Add Attachment
Megan Thibeault Mar 25, 2016 09:54 AM 
Task reassigned to Megan Eichler.
 Add Attachment
Megan Thibeault Mar 25, 2016 09:54 AM 
I'm closing this ticket. We can't get anyone to
contact us back.
 Add Attachment
Katie Halvorson Mar 07, 2016 11:29 AM 
called both numbers and left vm asking if this is
still a problem and if so, some availability
 Add Attachment
Megan Thibeault Mar 04, 2016 03:27 PM 
Can you follow up with this user to see if this is
still an issue?
 Add Attachment
Babatunde Idahor Feb 26, 2016 12:05 PM 
I was told Heather's schedule is not permanent. I 
just sent another e-mail reminder regarding the 
SR.
Add Attachment
Megan Thibeault Feb 09, 2016 10:02 AM 
****This is an outgoing email****
Hi Heather,

We were just following up with you regarding a
service request that we have for you.  (#59216)

Description: error message

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Megan Eichler
 Add Attachment
Public
Katie Halvorson Jan 28, 2016 12:44 PM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Katie Halvorson Jan 28, 2016 12:44 PM 
Hi there,

We are looking for some updated availability so we
can have a tech come over and fix your computer
with that error message.

Let me know and I can update it!
 Add Attachment
Megan Thibeault Jan 28, 2016 12:40 PM 
Task reassigned to Service Request Desk.
 Add Attachment
Megan Thibeault Jan 28, 2016 12:40 PM 
Can you email this user for updated availability
Add Attachment
Babatunde Idahor Jan 27, 2016 04:50 PM 
Left another VM.
 Add Attachment
Ruby Tidwell Jan 27, 2016 08:54 AM 
Left VM on the contact number provided and office 
phone
 Add Attachment
Katie Halvorson Jan 26, 2016 01:51 PM 
****This is an email****
Sure.  My computer number is 20130377[Edit Inv]   I am in
office 123 in ED building.  I am not there today,
but will be tomorrow.  Best contact number is
724-288-4868.  Thanks!
 Add Attachment
Katie Halvorson Jan 26, 2016 01:51 PM 
****This is an email****
Hi! I am still getting this warning a few times a
day.  Here is an updated picture:

Should I just keep clicking on close as leave it
alone?

Thanks!
 Add Attachment
unnamed.png
Katie Halvorson Jan 26, 2016 01:50 PM 
****This is an email****
I am not sure why I am receiving this message. 
This is on my WOU laptop computer.  Do you have an
activation code I should use?

Thanks!
 Add Attachment