Service Request Ticket

Service Request Information

CONTACT	Name	Mauro, Kristin	Date	Jan 26, 2016 02:21 PM
	Department	Student Success & Advising Office	Phone	88732
	Location		Email	maurok@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140870 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	JXB2DZ1	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	JXB2DZ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop MAY2016; Camtasia 2020 Education v.20 VISA2019011033 MAY2020;
	Wired NIC	98:90:96:D6:69:16

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Jan 28, 2016 01:31 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Ruby Tidwell	Jan 28, 2016 01:31 PM	Delivered and set up; updated inventory	Add Attachment
Ruby Tidwell	Jan 28, 2016 12:31 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ruby Tidwell	Jan 27, 2016 11:03 AM	**This is an email** Hi Ruby, Thank you for your email. I will get my files moved. Luckily, I do not have a lot of files to move and can complete this today. Thursday January 28, I am open all day. Friday January 29, I am free from 10:30 am until the end of the day. Please let me know if these times will work for you. Thank you, Kristin	Add Attachment
Ruby Tidwell	Jan 27, 2016 08:40 AM	Sent email for availability	Add Attachment
Ruby Tidwell	Jan 27, 2016 08:38 AM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Jan 27, 2016 08:38 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ruby Tidwell	Jan 27, 2016 08:38 AM	Set up and ran updates Moved in AD Ready to deploy	Add Attachment
Ruby Tidwell	Jan 26, 2016 02:58 PM	Started image	Add Attachment
Sarah Pettigrew	Jan 26, 2016 02:21 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Kristin Mauro in ITC204C. The WOU # of the new computer is 20140870 and the new monitor is 20140873. The WOU # of the old computer is 20110872 and the old monitor is 20110988. The new equipment is on the GFA shelves in the hallway.	Add Attachment