Service Request Ticket - # 59220

Service Request Information

CONTACT Name Campbell, Darla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 26, 2016 03:03 PM
Department College of Education Phone 88788
Location Email campbelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150251[Edit Inv] (opens in a new window) Bldg/Room RWEC 165
Service Tag 26D4462 Description Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
Serial No. 26D4462 Location Darlene Fritz, Teacher Ed Advising

CPU Intel Core i5-5300U(Dual Core, 2.3GHz, 3M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license XXXX2015004715

Wired NIC 20:47:47:EE:CE:5A


Wireless NIC DC:53:60:3B:B0:A5


Bluetooth NIC DC:53:60:3B:B0:A9

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Feb 05, 2016 12:03 PM 
Status changed from (6) Ready to Deliver to (5) Completed
 Add Attachment
Ruby Tidwell Feb 05, 2016 12:03 PM 
Sent email detailing how to enter and save code 
for ED-DownstairsCopier.
 Add Attachment
Ruby Tidwell Feb 05, 2016 11:45 AM 
Delivered and set up.  She would like to print to 
ED-DownstairsCopier, which requires a user code.  
She would like emailed instructions of how to do 
this
 Add Attachment
Ruby Tidwell Feb 05, 2016 11:00 AM 
Task reassigned to Ruby Tidwell.
 Add Attachment
Kyle Arthenayake Feb 05, 2016 10:30 AM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Kyle Arthenayake Feb 05, 2016 10:30 AM 
available today 2/5/16 before 1 pm
Monday 2/8/16 after 1pm
Tuesday 2/9/16 after 1pm
Add Attachment
Public
Shina Oladiti Feb 05, 2016 10:10 AM 
Left a VM, to inform Darla that the laptop is
ready for delivery, also ask for his availability.
Add Attachment
Shina Oladiti Feb 05, 2016 09:55 AM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Dyl Karbia Jan 27, 2016 09:22 AM 
The machine is on my desk. It's going through the
imaging process.
 Add Attachment
Sarah Pettigrew Jan 26, 2016 03:03 PM 
NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and 
delivered to Darlene Fritz in ED114C. Contact Darla Campbell for 
setup info. The WOU # of the new laptop is 20150251[Edit Inv]. The WOU 
# of the old computer is 20101155[Edit Inv] and the old monitor is 
20101196[Edit Inv]. The old equipment has already been picked up by 
UCS (see SR59207 for more info).
Darlene starts February 1st, so pleas hold delivery until after this 
day. 
The new equipment is on the counter across from the storage 
shelves in ITC 008.
 Add Attachment