Service Request Ticket - # 59237

Service Request Information

CONTACT Name Harwell, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 28, 2016 11:00 AM
Department Natural Science Division Phone 88891
Location Email harwella@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120928[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 762HFX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 762HFX1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090132

Wired NIC 90:B1:1C:A7:78:12

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jan 29, 2016 10:22 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jan 29, 2016 10:22 AM 
Task completed. Below mentioned devices seems to
to working fine.
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Shina Oladiti Jan 29, 2016 10:06 AM 
Task reassigned to Adeshina Oladiti.
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Ranjit Kayastha Jan 28, 2016 02:35 PM 
Task reassigned to UCS Tech.
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Ranjit Kayastha Jan 28, 2016 02:35 PM 
Went there with mouse and keyboard. There is a
class going on. Checked the schedule for the room
there is class till 4:45 pm today. 
The lab will be open tomorrow (Friday) from 10 am
to 5 pm.
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Ranjit Kayastha Jan 28, 2016 01:12 PM 
Task reassigned to Ranjit Kayastha.
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Jessie Bergantinos Jan 28, 2016 11:00 AM 
****This is an email****
Hello,

One of our lab computer keyboard & mouse are not
working. I have tried
new batteries & other troubleshooting, but no
luck. The computer # is
20120928[Edit Inv] and it is the farthest back machine at
the back left of the
room.

Any help would be appreciated.

Thank you,

Amy
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