Service Request Ticket - # 59242

Service Request Information

CONTACT Name Saurer, Juli   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 28, 2016 12:51 PM
Department Student Health & Counseling Center Phone 88313
Location Email saurerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20091456[Edit Inv] (opens in a new window) Bldg/Room SAC 111
Service Tag Description Dymo LabelWriter 450 Printer # Q81752264
Serial No. 17501102080335 Location Juli Saurer Medical Asst.

Model 1752264 Hostname
Notes DYMO Label version 8 software Print up to 51 labels a minute Uses thermal printing technology, USB Ink/Toner Refill
TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jan 28, 2016 02:32 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Jan 28, 2016 02:32 PM 
Removed everything printer driver, the printer
software and reinstall everything back on it. 

Worked. DONE !!
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Ranjit Kayastha Jan 28, 2016 01:15 PM 
Task reassigned to Ranjit Kayastha.
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Katie Halvorson Jan 28, 2016 12:51 PM 
She needs this done asap so she can send in lab work.
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Katie Halvorson Jan 28, 2016 12:51 PM 
20150082[Edit Inv]

She is trying to user her new dymo label printer
and her computer says it is printing the label but
nothing is actually working.  The printer is on
and just not talking with the computer/software.

She is in till 5 today
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