Service Request Ticket - # 59247

Service Request Information

CONTACT Name Rezell, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 28, 2016 02:51 PM
Department University Computing Solutions Phone 88975
Location Email rezelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20091244[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Mac Pro, Two Quad-Core Intel Xeon #Z0G1
Serial No. H00213A320H Location PDR

CPU Two 2.26GHz Quad-Core Intel Xeon


OS Unknown Software MS Office 2008 from P0075227, Apple Final Cut Studio Acad from P0075224, Adobe CS5 Production Prem MAC from P0076330, Adobe CS6 Master Coll. for MAC from P0088808; Apple Final Cut Pro X VISA2013003966, Sony - 1x Content Browser (Download) from VISA2013003972, Apple Compressor v4.1.3 from VISA 2014004307; AdobeCC2015 transferred from W#20120647 FEB2016

Wired NIC 00:25:00:F4:E9:B1


Wired NIC E8:06:88:CA:08:E1


Bluetooth NIC 7C:6D:62:9B:A9:05


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public

Entered by Date Memo
Ranjit Kayastha Feb 05, 2016 02:53 PM
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Feb 05, 2016 02:14 PM
Delivered the computer to Deborah, gave her admin
rights. She is not sure about using the computer
now, so she doesn't have a fix place to put it now
so I placed it where she wanted it to be now.
It took me a long time to install all those
software's but she said why did I put it she
doesn't want any software's in that as she is
gonna use that iMac on the summer while shooting a
video on a game to show the people what they are
shooting. So I removed all the extra software's.

DONE
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Ranjit Kayastha Feb 04, 2016 02:37 PM
Everything is done with this iMac, I am doing the
last thing installing Final Cut Studio few dvds
are left.
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Ranjit Kayastha Feb 03, 2016 05:02 PM
Made a mistake, the software that should be on
this iMac's are:

Adobe Master CS5 from P0077504. 
Apple Final Cut Studio from P0077507. 
Roxio Toast 10 Pro from VISA 2010002068. 


I did not start the earlier one because I was
looking for all the software, so it's good. I will
install these three software in the iMac now.
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Ranjit Kayastha Feb 03, 2016 01:09 PM
Need to install the software mentioned above I
almost forget about it.

Apple Final Cut Studio Acad, 
Adobe CS5 Production Prem MAC, 
Adobe CS6 Master Coll., 
Techsmith Camtasia For Mac Electronic Version 2.3, 
Apple Final Cut Pro X, 
Sony - 1x Content Browser (Download), 
Apple Compressor v4.1.3
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Ranjit Kayastha Feb 03, 2016 12:54 PM
All the setup is completed. It's doing is final
updates, need to remove app store password after
it;s completed the it's ready to  go.
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Ranjit Kayastha Feb 02, 2016 03:50 PM
Imaging is finished, added to domain, sophos is done.
Need the java, silverlight, shockwave and other
updates.
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Ranjit Kayastha Feb 02, 2016 01:19 PM
Wiped out everything and started JAMF image.
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Megan Thibeault Feb 01, 2016 04:01 PM
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Feb 01, 2016 04:01 PM
Ranjit, please just wipe the machine a load a
standard JAMF image. 
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Megan Thibeault Feb 01, 2016 03:56 PM
Called and left a VM.
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Ranjit Kayastha Feb 01, 2016 03:16 PM
Task reassigned to Megan Eichler.
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Ranjit Kayastha Feb 01, 2016 03:16 PM
Serialized Adobe CC on 20091244[Edit Inv].

I have her iMac that was in the closet at my desk,
it has the boot camp both Windows and Mac
installed on it. I looked for adobe CC on both OS
to unsupervised it but I didn't find it.

Called her to let her know that and she is saying
she just want a Mac on this iMac and remove the
Windows. 
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Megan Thibeault Feb 01, 2016 12:58 PM
Task reassigned to Ranjit Kayastha.
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Tricia Flaherty Feb 01, 2016 12:50 PM
Task reassigned to Megan Eichler.
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Tricia Flaherty Feb 01, 2016 12:50 PM
We are going to TRANSFER the license that is
currently assigned to W#20120647(iMAc desktop she
has in closest)  to the W#200912944  This will be
a serialized FULL CC for MAC install - they have
already installed trial so you can just run
serialization of CC2015- T:\Adobe
CCE\CCEPackages\CC2015\CC2015serialized_MAC
Please remove Serialization from W#20120647[Edit Inv] using
the RemoveVolumeSerial file that is in same folder
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Tricia Flaherty Feb 01, 2016 12:24 PM
Task reassigned to Tricia Flaherty.
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Katie Halvorson Feb 01, 2016 11:33 AM
****This is an email****
On Friday, 1/29,  my student Ryan called the help
desk regarding a Mac computer in DPS.
He says a work order was created and that Ranjit
came over to work on it - but never finished.

The Mac #20091244[Edit Inv]

The Adobe license needs to be updated.

Thanks,
Deborah   
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Ranjit Kayastha Jan 28, 2016 03:18 PM
Task reassigned to UCS Tech.
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Ranjit Kayastha Jan 28, 2016 03:18 PM
Adobe CC software license has expired. Looked for
the license on H: Drive didn't find for this
computer 20091244[Edit Inv] Deborah Rezell. 
Need to wait for Tricia now.
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Ranjit Kayastha Jan 28, 2016 03:00 PM
Task reassigned to Ranjit Kayastha.
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Katie Halvorson Jan 28, 2016 02:51 PM
When he tries to get on Adobe Creative cloud, it
says the trial is up and he can't get past the error.

Computer is in video production room ITC 004
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