Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 29, 2016 10:33 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130530 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9WK9FZ1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WK9FZ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986
	Wired NIC	F8:B1:56:C5:AF:2C

TECHS	Submitted by	Ruby Tidwell	Contact	rtidwell11@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Feb 01, 2016 11:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Feb 01, 2016 11:26 AM	delivered and loaner returned	Add Attachment
Jonathan Yoshikawa	Feb 01, 2016 09:33 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Jonathan Yoshikawa	Jan 29, 2016 02:54 PM	Task reassigned to UCS Tech.	Add Attachment
Jonathan Yoshikawa	Jan 29, 2016 02:53 PM	finished image. they didn't want it today. deliver APSC 401 Front Desk	Add Attachment
Jonathan Yoshikawa	Jan 29, 2016 02:10 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Ruby Tidwell	Jan 29, 2016 12:11 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Ruby Tidwell	Jan 29, 2016 12:10 PM	Task reassigned to UCS Tech.	Add Attachment
Ruby Tidwell	Jan 29, 2016 12:10 PM	They would like the computer back today. Image is almost done and needs standard prep. It's at the imaging station next to Diablo.	Add Attachment
Ruby Tidwell	Jan 29, 2016 11:05 AM	Picked up and set up loaner. Started image.	Add Attachment
Ruby Tidwell	Jan 29, 2016 10:33 AM	Contact: Kelly Woodward at Academic Advising (88428) They upgraded to Windows 10 and now having issues, including with Internet. They would like to reimage back to Windows 7. No local data to worry about. Bringing over loaner 20100603	Add Attachment