Service Request Ticket

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Service Request Information

CONTACT	Name	Alexander, Joel	Date	Jan 29, 2016 11:28 AM
	Department	Behavioral Sciences Division	Phone	88355
	Location		Email	alexanj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090486 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro, 13-inch, aluminum #Z0GK
	Serial No.	W894318866H	Location	PDR
	CPU	Intel Core 2 Duo 2.26( 3MB L2, 1066MHz)
	OS	Unknown	Software	Microsoft Office MAC 2008 from P0072655,
	Wired NIC	64:B9:E8:BF:8B:3E
	Wireless NIC	00:26:BB:16:81:07
	Bluetooth NIC	60:FB:42:76:FA:55

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Feb 03, 2016 09:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jessie Bergantinos	Feb 02, 2016 10:55 AM	Called and left VM giving him this information	Add Attachment
Ruby Tidwell	Feb 02, 2016 10:46 AM	Talked with Megan and Tricia about the MacBook. This was an old GFA replaced that he kept for a lab station. We can't do more work on this, but he can purchase a new station if he would like.	Add Attachment
Jessie Bergantinos	Feb 02, 2016 10:20 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Jessie Bergantinos	Feb 02, 2016 10:20 AM	Stopped by to get update on computer. Will be picking up loaner from Ruby after 1pm today	Add Attachment
Ruby Tidwell	Feb 01, 2016 04:41 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ruby Tidwell	Feb 01, 2016 04:41 PM	I just prepped 20100667 - maybe use this one & update inventory? It's under the broken MacBook	Add Attachment
Ruby Tidwell	Feb 01, 2016 04:38 PM	Entered disk utility and got the following message on the hard drive: "This drive has a hardware problem that can't be repaired. Back up as much of the data as possible and replace the disk. See an authorized Apple dealer for more information."	Add Attachment
Ruby Tidwell	Feb 01, 2016 04:12 PM	Started JAMF; encountered error during imaging: "Casper Imaging failed to mount Macintosh HD - disk1s2. Imaging has been cancelled."	Add Attachment
Ranjit Kayastha	Feb 01, 2016 03:18 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Ranjit Kayastha	Feb 01, 2016 03:18 PM	Working on it, I am still unable to image it.	Add Attachment
Ranjit Kayastha	Jan 29, 2016 04:54 PM	I think there is a problem with Hard disk, it didn't re image, failed. Doing some test to see what the problem is	Add Attachment
Ranjit Kayastha	Jan 29, 2016 01:55 PM	Started Imaging	Add Attachment
Ranjit Kayastha	Jan 29, 2016 12:35 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Jessie Bergantinos	Jan 29, 2016 11:28 AM	Email is the best way to contact him	Add Attachment
Jessie Bergantinos	Jan 29, 2016 11:28 AM	He thinks that something is corrupted. May need reimaging. He doesn't need anything saved. The laptop and charger are in the "in" bin.	Add Attachment