Service Request Ticket - # 59260

Service Request Information

CONTACT Name Stalley, Jackson   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2016 12:45 PM
Department Library & Media Services Phone 88894
Location Email stalleyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20091134[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
Serial No. XuanXuanW8019UUQATM Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office for Mac 2008 from P0075003, Telestream - ScreenFlow 2 from VISA2009001563 (NEW JAMF 10.9.5)

Wired NIC 58:B0:35:FE:89:34


Wireless NIC F8:1E:DF:EE:72:37


Bluetooth NIC 58:B0:35:94:F3:87

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Shandelle Plasker Feb 03, 2016 09:40 AM 
Task reassigned to Service Request Desk.
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Shandelle Plasker Feb 03, 2016 09:40 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Feb 03, 2016 09:40 AM 
He has picked up the laptop. Inventory has been
updated.
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Megan Thibeault Feb 03, 2016 09:34 AM 
Task reassigned to Shandelle Pepper.
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Shandelle Plasker Feb 03, 2016 09:03 AM 
Task reassigned to Service Request Desk.
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Shandelle Plasker Feb 03, 2016 09:03 AM 
Please come get me when he comes in. I need to
give him admin rights.
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Shandelle Plasker Feb 03, 2016 08:48 AM 
The laptop is all set up. I have emailed him
letting him know he can come pick it up. The
laptops WOU# is 20091134[Edit Inv]
Charger WOU# 20101357[Edit Inv]
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Shandelle Plasker Jan 29, 2016 12:45 PM 
He would like a Mac laptop set up to use at the
food pantry.
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