Service Request Ticket - # 59267

Service Request Information

CONTACT Name Larson, Kristen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2016 04:12 PM
Department Graduate Studies Phone 88597
Location Email larsonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20141138[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag C1VHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. C1VHV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D6:46:11


TECHS Submitted by Ranjit Kayastha Contact rkayastha14@wou.edu 88925
Primary Technician Contact ucsaccountadmin@wou.edu 88955

Tracking

Entered by Date Memo
Account Administration
Email

Public

Entered by Date Memo
Tricia Flaherty Jul 07, 2016 02:19 PM
Task reassigned to Account Administration.
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Dyl Karbia Feb 05, 2016 08:33 AM
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Feb 05, 2016 08:33 AM
I was able to get Kristen and installed V-key on
her machine. She tested it upon completing the
installation and it work fine.
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Dyl Karbia Feb 05, 2016 08:20 AM
Task reassigned to Dyl Karbia.
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Megan Thibeault Feb 05, 2016 08:11 AM
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Feb 05, 2016 08:11 AM
T:drive-v_key_on
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Megan Thibeault Feb 05, 2016 08:10 AM
This is out on the tdrive
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Ruby Tidwell Feb 04, 2016 02:56 PM
Status changed from (6) Ready to Deliver to (1) Pending
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Ruby Tidwell Feb 04, 2016 02:56 PM
Status changed from (6) Ready to Deliver to (1) Pending
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Ruby Tidwell Feb 04, 2016 02:56 PM
Priority changed from (2) High Priority to (3) Priority.
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Ruby Tidwell Feb 04, 2016 02:55 PM
Location of old computer that the loaner was 
replacing ( 20110167[Edit Inv] ) is unknown by me
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Ruby Tidwell Feb 04, 2016 02:44 PM
Delivered and set up. Updated inventory as 
well.

She would like to have her '+' key on her 
number pad configured to type a 'V' as she 
enters many V numbers.  I recall seeing someone 
make this change before.  Any memories?
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Ruby Tidwell Feb 04, 2016 02:03 PM
Task reassigned to Ruby Tidwell.
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Shandelle Plasker Feb 03, 2016 01:40 PM
I called her to make sure she had everything
backed up from her old machine to see if I needed
to back anything up since the old machine is here.
She said she has everything on her H or I drive.
We will be keeping her old machine for 2 weeks so
if she is missing something then we can get it for
her.
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Shandelle Plasker Feb 03, 2016 01:37 PM
Task reassigned to Shandelle Pepper.
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Megan Thibeault Feb 03, 2016 12:15 PM
Priority changed from (3) Priority to (2) High Priority.
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Ruby Tidwell Feb 02, 2016 01:59 PM
****This is an email****
Hi,

If you could come on Thursday or Friday after 
lunch that would work best for my schedule. I 
have no data to back up since I am using a UCS 
Loaner computer.

Thank you!​
Kristen
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Ruby Tidwell Feb 02, 2016 01:25 PM
Sent email for availability
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Ruby Tidwell Feb 02, 2016 01:18 PM
Moved in AD
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Ruby Tidwell Feb 02, 2016 01:16 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell Feb 02, 2016 01:16 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Ruby Tidwell Feb 02, 2016 01:16 PM
Updates installed; back on the shelf now; ready to 
deliver
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Ruby Tidwell Feb 02, 2016 10:24 AM
Standard prep complete; running updates now
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Ruby Tidwell Feb 02, 2016 08:24 AM
Started image
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Sarah Pettigrew Feb 01, 2016 10:43 AM
Task reassigned to New Equip. Setup.
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Sarah Pettigrew Feb 01, 2016 10:43 AM
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be 
setup and delivered to Kristen Larson in AD107. The WOU # of 
the new computer is 20141138[Edit Inv] and the new monitor is 
20140874[Edit Inv]. The WOU# of the old computer is 20110167[Edit Inv] and the 
old monitor is 20110185[Edit Inv] (there could be an additional old 
monitor W#20070776). The new equipment is on the GFA shelves 
in the hallway. 
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Shina Oladiti Feb 01, 2016 10:33 AM
Task reassigned to Tricia Flaherty.
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Shina Oladiti Feb 01, 2016 10:24 AM
Loaner computer with the W20100108 is been assign
to Kristen for now, until her computer with
W20110167 is fix.
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Megan Thibeault Feb 01, 2016 08:26 AM
Task reassigned to Adeshina Oladiti.
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Megan Thibeault Feb 01, 2016 08:22 AM
setup printers for her
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Ranjit Kayastha Jan 29, 2016 04:36 PM
20100108[Edit Inv] this is loaner that is ready to go for
Kristen, added him\her as a admin too
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Ranjit Kayastha Jan 29, 2016 04:23 PM
Left VM, asking for availabilty. The loaner is
ready it's on the stand up desk.
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Ranjit Kayastha Jan 29, 2016 04:12 PM
Fan failure in computer. Needs a loaner computer 
and to pick up the old one to fix. 
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