Service Request Ticket - # 59269

Service Request Ticket - # 59269

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Service Request Information

CONTACT	Name	Gonzalez, Heather	Date	Feb 01, 2016 08:59 AM
	Department	College of Liberal Arts and Sciences	Phone	88488
	Location		Email	gonzalezh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20121145 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870/DN Color Printer
	Serial No.	XFL131490	Location	PDR
	Model	P8860/DN	Hostname	elements.wou.edu
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord, NOT STUDENT TECH and NOT PAGEPACK IP: 140.211.184.6	Ink/Toner Refill
	Wired NIC	9C:93:4E:1E:45:AB

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Feb 04, 2016 01:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Feb 04, 2016 01:46 PM	Old crayon (Metered)	Add Attachment
Megan Thibeault	Feb 02, 2016 03:53 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Megan Thibeault	Feb 02, 2016 03:53 PM	The crayons were old, got a new crayon and it was good to go. Jonathan is going to meet up with Heather to show the differences in old and new crayons.	Add Attachment
Megan Thibeault	Feb 02, 2016 11:20 AM	**This is an outgoing email** Hi Heather, We were just following up with you regarding a service request that we have for you. (#59269) Description: error when putting in ink The printer is back at my office, I'm currently working on fixing the error. Might have to order parts, but those will be covered by UCS. I will know more in about an hour. Just wanted to give you an update. Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	Feb 02, 2016 11:19 AM	Task reassigned to Megan Eichler.	Add Attachment
Jonathan Yoshikawa	Feb 01, 2016 11:25 AM	Printer w/ megan	Add Attachment
Megan Thibeault	Feb 01, 2016 09:36 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Megan Thibeault	Feb 01, 2016 09:35 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Feb 01, 2016 09:35 AM	Just kidding not page pack.	Add Attachment
Megan Thibeault	Feb 01, 2016 09:04 AM	emailed the pagepack Karl to get PIN#	Add Attachment
Megan Thibeault	Feb 01, 2016 09:03 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Feb 01, 2016 09:03 AM	**This is an email** Karl, I need a pin for ink for the following machine: XFL131490 Thanks, Megan	Add Attachment
Katie Halvorson	Feb 01, 2016 08:59 AM	**This is an email** Our ColorCube prinjter #20121145 in DFSC 113 started throwing error messages Friday. First it is rejecting the magenta and black ink cubes, saying they are the incorrect cubes. On Friday it also was throwing an error message and not printing, though that seems to have resolved itself. But it still will not accept the ink cubes.	Add Attachment 20160201_084458[1].jpg