Service Request Ticket - # 59272

Service Request Ticket - # 59272

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Schaumburg, Ashley	Date	Feb 01, 2016 10:14 AM
	Department	Business Services	Phone	88361
	Location		Email	schaumburga@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080859 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	FZ2RLJ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0069666 installed as Office Pro 2003, Adobe Dreamweaver CS4 for WIN from P0072267
	Wired NIC	00:21:70:58:81:87

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Feb 02, 2016 09:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Feb 02, 2016 09:45 AM	Updated inventory	Add Attachment
Ruby Tidwell	Feb 02, 2016 09:45 AM	She needed printers set up, so I went and did that for her this morning. I'm going to leave that loaner with her as upgrading that 2008 box is going to be very slow. She has no local data saved on her old box.	Add Attachment
Ruby Tidwell	Feb 02, 2016 09:41 AM	Task reassigned to Ruby Tidwell.	Add Attachment
John Rushing	Feb 01, 2016 01:51 PM	I got her H and I drives mapped. She also needed Outlook setup for mail merges, so I did that as well.	Add Attachment
Megan Thibeault	Feb 01, 2016 01:23 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Feb 01, 2016 01:23 PM	WCPI	Add Attachment
Ranjit Kayastha	Feb 01, 2016 12:12 PM	Gave her a Loaner 20090936. Bought her computer to the office. I forgot to ask her if she has save everything on her H: drive. She is in lunch right now. So I left a voice mail. Will start imaging after I get a call from her or will call back her after 1.	Add Attachment
Tricia Flaherty	Feb 01, 2016 11:40 AM	Western Community Policing is NOT GFA, they need to purchase computers if they are having hardware failure	Add Attachment
Ranjit Kayastha	Feb 01, 2016 11:36 AM	Setting up a Loaner, just doing all the updates it needs.	Add Attachment
Megan Thibeault	Feb 01, 2016 10:42 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Feb 01, 2016 10:42 AM	Take a loaner over and ask Tricia about GFA	Add Attachment
Katie Halvorson	Feb 01, 2016 10:14 AM	She is currently running XP and can't get things to work and would like to be updated to win7 on the machine. She is around today till noon and then 1-230.	Add Attachment