Service Request Ticket - # 59276

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 01, 2016 12:55 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20140399[Edit Inv] (opens in a new window) Bldg/Room HL 106
Service Tag Description Dell Wyse P25 Zero Client with 32MB Flash
Serial No. 9N10NB32840 Location 24 Hour lounge/LAB Station#04

CPU Teradici TERA2321 PCoIP


OS Windows 7 Pro, 64 bit Software NO OFFICE FOR KIOSK station, Microsoft VDA subscription from P0096341, VMWare View Premier with Maint from P0091580/stock

Wired NIC 00:80:64:D3:D6:DE

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

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Entered by Date Memo
John Rushing Feb 04, 2016 10:28 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Feb 04, 2016 10:28 AM 
The VDI stations and Kiosks are all back up.  
Dave M created the Pool last night, and I 
verified them this morning.
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John Rushing Feb 03, 2016 07:55 AM 
I called and talked to SLCD and told them I would 
keep them updated.
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Megan Thibeault Feb 02, 2016 03:49 PM 
Task reassigned to John Rushing.
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Megan Thibeault Feb 02, 2016 03:49 PM 
Will you follow up with this task once VDI is back
up and functioning like it should be.
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Ruby Tidwell Feb 02, 2016 10:08 AM 
Dave is working on it -- part of the kiosk VDI 
issues
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Jessie Bergantinos Feb 02, 2016 09:23 AM 
Called asking for an update this morning at
9:22am, and if someone could work on it as soon as
possible
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Ruby Tidwell Feb 01, 2016 04:07 PM 
Task reassigned to UCS Tech.
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Ruby Tidwell Feb 01, 2016 04:04 PM 
See attached photos
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Information.JPG
Configuration.JPG
Ranjit Kayastha Feb 01, 2016 03:13 PM 
Task reassigned to Ruby Tidwell.
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Ranjit Kayastha Feb 01, 2016 03:13 PM 
it's the computer in service learning and career
development center, the computer at the front
desk. it's using the VMware Client, the VDI was
down that might be the problem, but the VDI is
working now. I restarted it, it's still not working.
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Ranjit Kayastha Feb 01, 2016 02:35 PM 
Task reassigned to Ranjit Kayastha.
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Kyle Arthenayake Feb 01, 2016 12:56 PM 
Contact Info: Tiffanie Bowles tbowles14@wou.edu
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Kyle Arthenayake Feb 01, 2016 12:55 PM 
Computer will not allow students to log in. 
They have restarted the computer multiple times in
efforts to help solve the issue, but have had no
luck. The name of the student at the front desk is
Tiffanie Bowles.
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