Service Request Ticket - # 59282

Service Request Information

CONTACT Name Tillery, Steve   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 02, 2016 10:12 AM
Department College of Education Phone 88828
Location Email tillerys@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140696[Edit Inv] (opens in a new window) Bldg/Room RWEC 121
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. C02PQ15VF8J7 Location Marie Lejeune

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.15 (Catalina) Software MS Office 2011 Std for MAC from xxxx2014004298, FileMakerPro 13

Wired NIC 98:5A:EB:CD:AD:06


Wireless NIC AC:29:3A:94:28:D1


Bluetooth NIC AC:29:3A:94:28:D2

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Feb 03, 2016 12:02 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Ranjit Kayastha Feb 03, 2016 12:01 PM 
Did some test email sending. The first one was a
little late, did some updates and some more test
emails. I just talked few seconds and that's
normal. Have Dave looked at it too, he said
everything is fine. 

He also asked me for his calendar setup as it was
not syncing up with iMac. He has a old setup and
because of that it was not working, ipad doesn't
setup Google Calendar so I just put that on it and
it's working setup his calendar too. 

Did left a note on his desk and left a VM
explaining to him everything as he was not there
when I finished my work.
 Add Attachment
Ranjit Kayastha Feb 02, 2016 01:18 PM 
Task reassigned to Ranjit Kayastha.
 Add Attachment
Megan Thibeault Feb 02, 2016 12:40 PM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Jessie Bergantinos Feb 02, 2016 10:12 AM 
Emails on mac are coming in late. I'm unsure if
this is a server problem or if the sync settings
need to be changed.

He is available today until 11:45am, then from
1pm-3:30pm.
 Add Attachment